IT Service Desk Technician

2 weeks ago

Topeka, Kansas, United States Capitol Federal Full time $45,000 - $65,000 per year

Job Description:

Join a team where your attention to detail and problem-solving skills keep critical systems running smoothly. We're looking for a proactive and tech-savvy individual to provide Level 1 Help Desk support and ensure the reliability of our data center operations. If you're eager to grow in IT and thrive in a collaborative environment, this is a great opportunity to build your career.

What You'll Do

  • Monitor and maintain data center systems, including network, storage, and disaster recovery resources.
  • Ensure timely and accurate completion of daily file transmissions and scheduled jobs.
  • Provide first-level technical support, resolving issues or escalating to the appropriate team.
  • Respond to system alerts and troubleshoot hardware/software issues using standard procedures.
  • Manage printing and distribution of reports, notices, and statements with a focus on quality control.
  • Collaborate on process improvements and participate in special projects like disaster recovery testing.
  • Maintain accurate records and clear communication with supervisors and team members.

What You Bring

  • Basic knowledge of help desk operations or IT systems.
  • Strong communication skills—able to explain technical issues to non-technical users.
  • A detail-oriented mindset and a willingness to learn and grow.
  • High school diploma or equivalent.

Why You'll Love Working Here

  • Supportive team environment with opportunities for growth and skill development.
  • Hands-on experience with critical IT infrastructure and real-world problem solving.
  • Be part of a company that values innovation, safety, and continuous improvement.
  • Competitive benefits and a culture that encourages proactive thinking and collaboration.

CapFed is an equal opportunity employer.

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