Assistant Housekeeping Manager

Position Type: Full time or Part time

Compensation: $ $24.00 per hour

Location: Broadway Plaza - 15 1st Street, Rochester, MN 55902

Schedule: Monday - Friday (with occasional weekend rotation), 8:00am - 5:00pm *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

The Assistant Housekeeping Manager supports the Housekeeping Department in maintaining the highest standards of cleanliness, organization, and guest satisfaction. This position assists in supervising daily housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces meet brand and safety standards. The Assistant Housekeeping Manager helps manage staff performance, inventory, and training to ensure efficient, consistent, and quality service delivery.

What you'll be doing:

• Assist in overseeing and coordinating all housekeeping activities, including daily room assignments, inspections, and quality control.
• Supervise, train, and motivate housekeeping and laundry staff to maintain a clean, safe, and welcoming environment.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to standards.
• Assist with maid service and turn cleans during high-occupancy periods or when staffing levels and/or business needs require additional operational support.
• Support the planning and execution of training programs for new and existing staff, including safety and chemical handling procedures.
• Monitor inventory levels of supplies, linens, and equipment; order and distribute items as needed to maintain par levels.
• Address and resolve guest concerns or requests promptly and professionally.
• Assist in scheduling and monitoring labor costs to align with operational goals and budget.
• Ensure compliance with health, safety, and sanitation regulations.
• Communicate effectively with other departments to coordinate housekeeping needs and maintain smooth operations.
• Perform administrative duties such as recordkeeping, reporting, and employee documentation.
• Support special projects, seasonal deep cleaning, and preventive maintenance programs.
• Perform other duties as assigned.
• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

Supervisory Responsibilities:

• Directly supervise housekeeping attendants, laundry attendants, and public area attendants.
• Assign daily duties and inspect work to ensure adherence to established cleanliness and quality standards.
• Participate in recruiting, onboarding, and training of new team members.
• Provide ongoing performance feedback, coaching, and recognition to staff.
• Support the Housekeeping Manager in conducting performance evaluations and corrective actions when necessary.
• Foster a positive, team-oriented work environment focused on guest satisfaction and employee engagement.
• Ensure compliance with all company policies, safety procedures, and labor regulations.
• May also provide cross-training for staff.

Travel:

• This position could require minimal travel, up to 5% of the time.

What you'll bring:

• High school diploma or equivalent required; associate degree in hospitality management or equivalent experience, preferred.
• Minimum of 2 years of housekeeping experience in a hotel, resort, or similar hospitality environment.
• Previous supervisory or team lead experience strongly preferred.
• Valid driver's license and clean driving record may be required.

What we are looking for:

• Strong leadership and interpersonal skills with the ability to coach and motivate staff.
• Excellent organizational and time management abilities.
• Effective written and verbal communication skills in English (additional languages a plus).
• Working knowledge of housekeeping equipment, cleaning procedures, and chemical safety.
• Basic computer proficiency (Microsoft Office, property management systems).
• Ability to handle multiple priorities in a fast-paced environment with attention to detail.
• Flexibility to work weekends, holidays, and variable shifts as business needs dictate.

Competencies:

• Customer Service: Demonstrates a guest-first mindset and ensures a positive guest experience.
• Team Leadership: Inspires and supports staff to achieve department goals collaboratively.
• Accountability: Takes responsibility for outcomes and follows through on commitments.
• Problem Solving: Identifies issues and implements effective solutions promptly.
• Integrity: Maintains confidentiality and demonstrates ethical behavior in all interactions.
• Adaptability: Remains positive and effective under changing priorities or demands.

Work Environment:

• Primarily an indoor hotel environment with regular movement between guest rooms, public spaces, and back-of-house areas.
• Exposure to cleaning chemicals, equipment noise, and moderate temperature variations.
• Fast-paced and guest-facing atmosphere requiring professionalism and composure.

Physical Demands:

• Regularly required to stand, walk, bend, reach, and kneel during shifts.
• Must be able to lift, push, or pull up to 30 lbs. frequently and occasionally up to 50 lbs.
• Repetitive motions such as vacuuming, mopping, and lifting linens or supplies.
• Ability to climb stairs, operate housekeeping carts, and perform inspections throughout the property.
• Extended periods of activity and standing during an 8-hour shift.

What's in it for you:

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

• Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.