Production Coordinator

Cecil's Heating & Air Conditioning Inc. is a premier, family-owned company specializing in HVAC and plumbing services for both commercial and residential clients. Based in Lexington, KY, and serving surrounding areas since 1992, we are committed to delivering exceptional service and quality workmanship. Our team operates on a foundation of trust and respect, ensuring a professional working environment that honors family values and work-life balance. We provide comprehensive benefits and competitive pay. Join us in our continuous pursuit of excellence and become a part of our family-oriented team.

Overview:

As a Production Coordinator, you will play a crucial role in our office operations, providing top-notch customer service and efficient dispatch support. This position requires a highly versatile, organized, detail-oriented, competent individual who can manage multiple tasks and thrive in a fast-paced environment. You will coordinate with technicians and clients, ensuring seamless service appointments and installations while managing various administrative tasks.

Responsibilities:

Client Interaction and Dispatch:

• Answer and manage incoming calls while providing an exceptional level of customer service.
• Schedule, coordinate, and confirm service and install appointments efficiently using ServiceTitan software.
• Dispatch field staff accurately, optimizing their routes to enhance service delivery.
• Support the daily needs of field staff to keep each job moving forward.
• Keep track of the status of each job and update schedules as needed. Communicate any changes or delays to clients and field staff promptly.
• Address and resolve client issues with a solutions-oriented approach, or escalate them to the appropriate team member.

Administrative Functions:

• Utilize ServiceTitan software for various administrative tasks.
• Ensure that all job folders are complete and pre-closed to standard prior to being handed off to the accounting department.
• Assist in permit application processes for various jobs as required. Keep up-to-date on permitting regulations and requirements.
• Occasionally draft estimates and other detailed documents, requiring excellent command of spelling and grammar.
• Perform other related duties as assigned by management.

Requirements:

• High school diploma or equivalent required; further education in business administration, operations management, or related field preferred.
• Proven experience as a production coordinator, field service scheduler, or similar role; experience in HVAC or plumbing industries preferred.
• Strong organizational skills to handle high call volumes, scheduling complexities, and managing multiple tasks simultaneously.
• Outstanding communication skills, both verbal and written. Excellent hearing and visual acuity are essential for effective communication and extensive daily computer use.
• Competency in Microsoft Office applications (Word, Excel, To-Do) and the ability to learn new software quickly.
• Experience with ServiceTitan or other field service management software preferred.
• Detail-oriented with a focus on accuracy and efficiency in all tasks.
• Ability to exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The job primarily involves sitting, yet requires the use of arm and/or leg controls that exert forces greater than typical for sedentary work.

Job Type: Full-time

Pay: $ $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person