Onboarding and Retention Specialist

7 days ago

Lincoln, Nebraska, United States AmanaCare, LLC Full time

Make a difference in home care 

The Onboarding and Retention Specialist is the welcoming face of AmanaCare for new hires and a key relationship-builder for existing caregivers and clients. This position focuses on smoothly guiding caregivers through the onboarding process while also implementing proactive strategies to improve retention and satisfaction for both caregivers and clients. Here's what you'll do:

Caregiver Onboarding

  • Guide new hires through the onboarding process, ensuring that all paperwork, background checks, and trainings are completed efficiently.
  • Follow up regularly with new caregivers to ensure timely completion of onboarding tasks.
  • Serve as a friendly, supportive contact to help new hires feel welcome and confident in their new roles.
  • Collaborate with our recruiting and HR teams to streamline the onboarding process.
  • Ensure new hires are successfully transitioned to the care coordination and scheduling teams.

Caregiver Retention

  • Conduct caregiver check-ins at 30, 60, and 90 days, and quarterly caregiver survey scripts in combination with the Caribou Rewards recognition platform.
  • Address concerns early by working with care coordinators to find resolutions and reduce turnover.
  • Lead and manage appreciation initiatives (birthdays, anniversaries, shout-outs, etc.).
  • Develop engagement strategies to reduce early turnover and boost caregiver morale.
  • Assist in stay and exit interviews; analyze data and report findings to the director of human resources.

Client Retention

  • Administer six-month client satisfaction surveys and report insights for improvement.
  • Lead client appreciation efforts including cards, calls, and recognition events.
  • Maintain responsive, consistent communication with clients and families.

Data Tracking, Reporting, and Other Projects

  • Track and manage caregiver and client satisfaction survey data and report findings to the director of human resources.
  • Create monthly retention reports with trends, concerns, and actionable insights.
  • Monitor turnover rates and satisfaction metrics to identify opportunities for improvement.
  • Assist the director of HR or administrator with additional projects on an as-needed basis.

What we're looking for:

  • A people-person who thrives on supporting others and helping them succeed.
  • Someone with strong follow-through who ensures tasks get done on time.
  • A great communicator who can build relationships and make caregivers feel welcome.
  • Someone with experience in onboarding, HR, customer service, tech support, or a similar role (preferred but not required).

What we offer:

  • Competitive salary and opportunities for growth.
  • Comprehensive health benefits package.
  • A supportive, collaborative, and faith-based work environment.

If you have a heart for service, a gift for organization, and a passion for people, we want to hear from you

About us: Why AmanaCare?

The word Amana means "faithfulness, loyalty, constancy, devotion, integrity, trust." It also means "support, confirmation; a guardian; a nurse." At AmanaCare, our goal is to confirm the God-given value of our clients and to support them through their unique circumstances. By providing constant, reliable care tailored to each person, we seek to be the guardian and nurse that they and their loved ones can trust.

AmanaCare is an equal opportunity employer. We are committed to hiring based on real merit, and we will not exclude, deny benefits to, or otherwise discriminate against anyone based on race, color, nationality, sex, gender, disability, religion, or age. If you are a caring, compassionate, and dependable human being, please let us talk with you.

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