Information Technology

Bricker Graydon

Information Technology (IT) Support Analyst

Cincinnati, OH | In-Office | Monday–Friday (8:00 AM–5:00 PM)

*
Must have IT experience to be considered
*

At
Bricker Graydon LLP
, we are committed to fostering a firm culture rooted in inclusivity, collaboration, and mutual respect.

We deeply value the unique strengths, experiences, and perspectives that each team member brings. While there are many great reasons to build a career at Bricker Graydon, the true driving force behind our success is our people. Our attorneys and professional staff define who we are—and they are the reason we thrive each day. At Bricker Graydon, you belong.

We offer a comprehensive benefits package, including medical, vision, and dental insurance, 401(k) with employer match, life insurance, firm-paid short- and long-term disability, parental leave, an HSA with employer contribution, flexible spending accounts, flexible work schedules, competitive paid time off, and more.

We are seeking an
IT Support Analyst
to join our
downtown
Cincinnati, OH
office.

GENERAL DESCRIPTION

The primary role of the Information Technology (IT) Support Analyst is to lead the technical support function by providing excellent customer service and improving the overall experience of users interacting with IT. This role will exhibit ownership and timely resolution of all incident tickets and will interact directly with other IT groups to determine the proper resolution for an issue. This person should possess strong customer service skills and thrive in a dynamic, fast-paced environment.

EDUCATION & EXPERIENCE

• A high school diploma or General Educational Development (GED) certificate is required. IT job-related course work from an accredited college, university or trade school in computer science, computer information systems, data processing, information management, or a closely related field is preferred.
• A minimum of 5 years of IT job-related experience, preferably in a legal or professional services environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

"Essential functions" are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

• Hardware and Software Installation
  : Assist and monitor hardware and software installation including patches and updates.
• Troubleshooting
  : Troubleshoot and resolve end user IT issues.
• System Maintenance
  : Perform regular updates and maintenance tasks on company systems.
• Technical Support and Guidance
  : Provide technical support to end users including guidance on best practices.
• Documentation
  : Document processes, including troubleshooting steps taken using the approved Firm ticketing system.
• Equipment Setup
  : Set up and configure physical desktop and conferencing equipment.
• On-call Support
  : Participate in on-call rotations to provide support outside of regular business hours as needed
• Help Desk Procedures:
  Ensure adherence to the internal Help Desk Procedures for incident resolution.

KNOWLEDGE, SKILLS, & ABILITIES

• Analytical Thinking
  : The ability to analyze problems, identify root causes, and develop effective solutions is essential. This skill helps in troubleshooting complex technical issues and preventing recurring problems.
• Communication
  : Effective communication skills are vital for explaining technical concepts to non-technical users, documenting incidents, and collaborating with team members. Clear and concise communication ensures that users understand the solutions provided and that team members are on the same page.
• Emotional Intelligence
  : Recognizing and managing emotions, both your own and others', is important for maintaining a calm and professional demeanor, especially in high-stress situations. This skill helps in building strong relationships with users and colleagues.
• Resilience
  : The ability to cope with setbacks and adapt quickly to find solutions is crucial in a fast-paced IT environment. Resilience helps in maintaining productivity and a positive attitude even when faced with challenges.
• Creativity
  : Exploring unconventional approaches and generating innovative solutions can lead to more effective problem-solving and process improvements.
• Adaptability
  : Being able to adjust strategies when faced with unexpected challenges or changing circumstances is important for staying relevant and effective in the ever-evolving IT landscape.
• Teamwork
  : Collaborating effectively with colleagues and contributing constructively as a team player is essential for achieving common goals and ensuring smooth operations.

POSITIONS SUPERVISED

None

Disclaimer:

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications, or working conditions required of employees assigned to this role. Management reserves the right to modify or add duties at any time. This job description is not an employment agreement or contract.

We offer a full benefits package, including paid family leave and a generous firm 401(k) contribution. If you are interested in becoming a member of our team, please visit our careers page at to complete our online application.

We are an Equal Opportunity Employer. All qualified applicants are welcome without regard to gender, gender identity or gender expression, sexual orientation, race, ethnicity or cultural identity, national origin, religion, age, veteran status, genetics or disability. Women, minorities, LGBTQ+, veterans, and individuals with disabilities are encouraged to apply.