ID/DD Residential Manager

Village Behavioral Health (VBH) is a licensed behavioral health organization providing residential facilities and crisis services. Our mission is rooted in the belief that it takes a village to foster healing, stability, and recovery. We are dedicated to delivering high quality, person-centered, trauma-informed care to individuals experiencing behavioral health crises throughout Virginia.

The ID/DD House Manager serves as the first-line supervisor responsible for the daily operations of the residential home, ensuring the health, safety, rights, and overall well-being of individuals receiving ID/DD Waiver services. The position provides direct supervision, coaching, and performance management for Direct Support Professionals (DSPs); ensures service delivery in accordance with DBHDS licensing regulations, DMAS/DD Waiver requirements, and agency policies; and maintains full compliance with all documentation, staffing, and person-centered service standards.

House Managers typically work Monday-Friday 8:00am-4:30pm but must be available on an on-call basis (including weekends and holidays) to be available for house needs such as shift coverage, responding to escalated matters, etc.

Primary Duties/Responsibilities:

Program & Service Delivery Oversight

• Ensure all supports are delivered in accordance with the Individual Support Plan (ISP), provider-specific plans, Safety Plans, medical orders, and DD Waiver requirements.

• Ensure daily documentation is completed accurately, person-centered, and within required timelines.

• Monitor staff implementation of goals, protocols, behavior plans, risk mitigation strategies, and community integration activities.

• Ensure service delivery aligns with all DBHDS licensing regulations, HCBS requirements, and internal agency policies.

• Maintain readiness for DBHDS licensing reviews, QMR/DMAS utilization reviews, and internal audits.

Supervision & Staff Management

• Serve as first-line supervisor for DSPs, providing coaching, oversight, and corrective guidance.

• Manage to ensure adequate staffing coverage, and approve timesheets.

• Ensure all DSPs maintain compliance trainings following up accordingly to ensure all staff are within compliance to work.

• Conduct performance evaluations, file reviews, and ongoing competency checks.

• Provide on-call support as needed and respond to emergent issues in the home.

Health, Safety & Medication Oversight

• Ensure all health and safety protocols are followed, including infection control, medical appointment follow-up, and environmental safety.

• Oversee medication administration practices, MAR accuracy, and ensure staff compliance with delegated nursing requirements.

• Respond to incidents, complete incident reports, and ensure timely submission to internal QA.

• Ensure home cleanliness, organization, hazard-free environment, and proper food storage.

Individual Rights & Community Integration

• Ensure individuals' rights, choices, autonomy, and dignity are upheld at all times.

• Ensure community activities are meaningful, documented, and aligned with person-centered planning.

• Collaborate with Support Coordinators, families, nurses, and clinical team members to address ISP changes or concerns.

Administrative & Operational Oversight

• Maintain household budgets and receipts
  
  documentation.

• Oversee grocery inventory, personal supplies, and tracking systems.

• Ensure vehicles are maintained, clean, inspected, and documentation logs are accurate. Conduct weekly home walkthroughs and compliance checklists.

Required Qualifications:

• Minimum of 2 years' experience working with individuals with developmental or intellectual disabilities.
• Minimum 1 year of supervisory or shift-lead experience in residential or community-based services.
• Strong knowledge of DBHDS licensing regulations, HCBS requirements, and DD Waiver service expectations.
• Ability to complete and maintain all state-required trainings (CPR/FA, behavior management, medication administration if required).
• Valid driver's license with acceptable driving record.
• Strong written documentation skills and proficiency with electronic health records.
• Ability to work flexible hours, including evenings or weekends as needed.
• Strong crisis management, decision-making, and conflict resolution skills.
• High school diploma or equivalent required.

Preferred Qualifications:

• 4+ years' experience working with individuals with developmental or intellectual disabilities.
• 2+ years of supervisory or shift-lead experience in residential or community-based services.
• Associate or bachelor's degree in human services.

In addition to competitive salaries, all full-time employees are offered:

• Health, Dental, and Vision Insurance
• Paid time off and holidays
• Performance Bonuses
• CEU Training/Professional Development Stipend
• 401K

Village Behavioral Health is an equal opportunity employer.