Business Office Manager

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more When you join the MBK Senior Living team, you'll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that's centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today

Job Description

Job Summary: The Business Office Manager oversees and administers the community accounting systems and human resource functions, confidentially and in accordance with policies, procedures, and current federal, state and local standards, guidelines and regulations, while demonstrating the Principles and Core Values that MBK embraces: 

Essential Job Duties (Include % of time for each responsibility):
-  Perform, administer, and oversee the community accounting functions including but not limited to accounts receivable/collections, accounts payable, and management reports (40%)
   
• Accounts receivable duties include but are not limited to: preparing and sending resident billing statements, tracking daily census, making bank deposits, daily changes as indicated per updated addendums, processing refunds or credits, etc 
   
• Accounts payable and receivable duties include ensuring that accounts are up to date, outside vendors are paid timely, and other related activities 
   
• Facilitates collections and coordinates resident move in, move out and transfer documentation 
   
• Works with Corporate to ensure all aspects of resident billing, payment, rent, rent increases, and other related charges are submitted timely and per standard 
-  Perform Human Resource and Payroll duties (30%) including:
   
• posting  job openings, coordinating interviews, background and reference checks, employee physicals, maintain employee files, assisting with FMLA or other leave occurrences
   
• Works with appropriate Department Head to ensure all aspects of new employee training and orientation is completed as indicated 
   
• Coordinate all payroll functions, including generating payroll reports for department heads as indicated
   
• Coordinate all payroll function, including confirming hours worked with supervisors, transmitting payroll information timely for processing, tracking and reporting any labor variances or discrepancies to the Department Head and/or Executive Director 
   
• Manages employee benefit programs including communication to employees of plan details and eligibility requirements, ensuring timely enrollments and terminations from the plans and making certain that employee deductions are recouped 
   
• Maintain all aspects of employee files, base wages, tax withholding, wage rate, and annual or merit increases as indicated 
   
• Maintain and update all resident, personal and insurance files as indicated 
-  Manage, plan, develop, organize, schedule, evaluate and direct the front desk department, in accordance with all community policies and procedures (20%)
   
• Hire, train, supervise and manage the work performance of the front desk Team Members 
-  Coordinate and work closely with Executive Director, Department Heads and Corporate Office on community issues (10%) regarding:
   
• any legal issues including but not limited to subpoenas, unemployment, labor and disability claims 
   
• ensure that all worker compensation claims are managed in accordance with community policy 
   
• maintain and update OSHA binder

Non- Essential Job Duties:
- Perform other duties or special projects as assigned/requested by the Executive Director 
- Responsible for ordering and maintaining office supply inventory 
- Display tact and friendliness when dealing with residents, Team Members, and visitors
- Promote a spirit of teamwork and cooperation in accordance with the MBK principles and core values 
- Attend morning staff meeting

Supervisory/Management Responsibilities (Job Title(s) & # of Employees): 
- Concierge = ranges from 1 to 6 employees, average=4 employees

Minimum Job Requirements (Include education, experience, special skills, licenses, certifications):
- High school diploma or GED 
- Background clearances (as required by government regulations) is mandatory
- Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment) is mandatory
- Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines) 
- Must be able to perform mathematical calculations in support of financial responsibilities, budget, and personnel actions 
- Must be extremely discreet and able to maintain confidential data and information
- Excellent oral and written communication skills are required
   
• including the ability to speak, write and read English 
- Must be able to explain and communicate information to a wide audience and at different levels of understanding, both in writing and verbally
- Must have the ability to make independent decisions when circumstances warrant, and to remain calm during stressful or emergency situations 
- Must be ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests 

Preferred Job Requirements (Include education, experience, special skills, licenses, certifications):
- Team Member's degree or several years of college coursework is preferred
- Bachelor's degree is highly desirable
- Fundamental accounting experience/knowledge is preferred
- Fundamental human resources experience/knowledge is preferred
- Prior supervisory or lead experience is preferred

Physical Demands (Include lifting, carrying, pushing, pulling, bending, walking, standing, sitting):
- Must be mobile and able to perform the physical requirements of the job 
- Able to sit for long periods, concentrate, stand, bend as required to complete job duties
- Able to move intermittently throughout the work day, and throughout the community 
- Able to assist in the moving of residents in emergency situations 
- Able to lift up to 25lbs on occasion, and up to 10lbs frequently

Pay Rate: $42 - $45/hr (DOE)

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We're proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" by the Great Place to Work Institute since 2017. 

MBK is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.  Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact  

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:   An "Excluded Party" is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.  If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an "Excluded Party" as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs.  If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.  

Other Regulatory Requirements:  If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members' professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an "Excluded Party" as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates' professional license.