Infrastructure Operations Manager

Reporting directly to the Vice President Infrastructure Operations within the Information Technology department, the Infrastructure Operations Manager is responsible for overseeing the day-to-day operations of the company's IT infrastructure. This includes managing servers, networks, storage, cloud services, and end-user support systems. The role collaborates with cross-functional teams, third-party vendors, and internal stakeholders to ensure system reliability, security, and scalability. Duties include maintaining system uptime, troubleshooting incidents, implementing infrastructure projects, and supporting business operations with effective technology solutions.

Responsibilities:

• Lead and manage Visual Comfort's IT Infrastructure resources, setting priorities, providing direction, and ensuring alignment with business needs.
• Own and administer the VCC M365 tenant, including Exchange, OneDrive, Teams, and related services, while implementing unified standards.
• Manage on-premise physical servers and VMware environments at all VCC locations, ensuring reliability, scalability, and performance.
• Implement and maintain IT security controls to safeguard infrastructure against threats and vulnerabilities.
• Oversee and manage server and workstation backup and recovery processes to ensure data protection and business continuity.
• Partner with the Business Continuity Manager to design and execute site server recovery and resiliency plans.
• Design, implement, and support GPO policies, Outlook email retention standards, and related IT governance frameworks.
• Support domain consolidation efforts, reducing reliance on consultants and driving internal ownership of infrastructure.
• Assist with SharePoint administration and contribute to optimization of collaboration platforms.
• Take ownership of and lead special projects as assigned, driving IT initiatives that align with organizational goals.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of relevant work experience.
• 5 years of IT infrastructure experience at an enterprise level
• At least 5 years of experience in leadership or management capacity.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
• Effectively navigates and utilizes enterprise IT monitoring tools to monitor system health, and manages tickets with accuracy and timely resolution
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings
• Equivalent combinations of education and experience will be considered for this role

We Provide:

• Competitive compensation
• Competitive Medical, Dental and Vision Benefits
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Generous Vacation and Paid Time Off Programs
• Closed on all major holidays
• Team Member discounts on Visual Comfort Products

Compensation: $115,000 - $119,000

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.