Counter Sales

7 hours ago

Rancho Cucamonga, California, United States AC Pro Full time

Job Title: Counter Sales Associate

Type: Full Time/Non-Exempt

Reports to: Branch Manager

Type of Role: On-site

Responsibilities:

  • Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public.
  • Responds to and provides customers with timely and accurate information regarding products and their applications.
  • Initiates customer sales orders and receives and processes warranties and credit returns.
  • Determines product required by customer and suggests alternatives and/or additional items related to customer orders.
  • Selects appropriate product from stock if needed.
  • Follow up on billing issues, received payment and obtain credit information.
  • Maintains, manages and updates all customer related database systems in a timely, accurate manner.
  • Maintains counter displays in an orderly and attractive manner.
  • Assist with and help resolve customer complaints.
  • Develops, builds and expands customer base through providing quality customer service.
  • Facilitates promotional activities to enhance branch sales.
  • Observes and recommends changes that could provide a better experience for customers.

  • Keep abreast of new information and industry standards by attending product and sales training workshops.

  • Ensures standards set forth by the company are maintained at all times.

  • Special projects as assigned by management.

Skill Requirements:

  • Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information and provide excellent customer service.
  • Good computer proficiency.
  • Maintain a positive and professional demeanor as a trusted AC Pro represenative.
  • Organizational skills; able to plan time and work effort effectively with attention to details.
  • Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner.

Education and/or Experience Requirements:

  • High School Diploma or GED
  • Have product and application knowledge of HVAC products.

Physical Requirements:

  • Ability to stand on two feet, walk, twist, bend, reach, stoop, kneel, and crouch for extended periods (up to 8 hours or more a day).
  • Must be able to consistently lift up to 50 lbs. Anything over 50 lbs. requires assistance.
  • Ability to use both arms and hands fully for tasks such as reaching, feeling, grasping, gripping, carrying, pushing, and pulling.
  • Must be able to work in various warehouse conditions, including cold, heat, wind, dust, wet environments, and noisy surroundings
  • Ability to pass a Pre-Employment drug and physical screen

As a member of our team, you will enjoy:

  • Medical: HMO & PPO options
  • Dental: HMO & PPO In-Network
  • Vision Plan
  • Company-Paid Life Insurance
  • Health Flex Spending Account (FSA)
  • 401(k) Retirement Plan
  • Weekly pay periods (every Friday)
  • Employee Assistance Program (EAP)
  • Vacation & Sick Pay
  • Paid Holidays
  • Veteran's day off with pay for associates who served in the military
  • Career Advancement and Development Opportunities.

Schedule: Morning shift

Pay Range: Starting at $24.00- $28.00 per hour (DOE)

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer / Veterans encouraged to apply

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