Call Center Customer Support Tech

7 days ago

Tampa, Florida, United States OneTouch Direct Full time

OneTouch Direct is not your typical call center. Established in 1998, we have grown into a leading provider of contact center solutions nationwide, collaborating with Fortune 500 companies to deliver exceptional products and services. We pride ourselves on being an extension of our clients while nurturing a distinct and vibrant company culture.

As a Call Center Customer Support Tech, you will provide essential technical support and troubleshooting assistance to our customers through multiple channels including phone, chat, and email. Join our enthusiastic and fast-paced team where your contributions will make a significant impact

Key Responsibilities:

  • Offer technical support and troubleshooting assistance for customer inquiries
  • Guide customers through product setup, configuration, and usage
  • Resolve customer issues by providing clear instructions and solutions
  • Document all customer interactions and solutions in our system
  • Work collaboratively with team members to ensure high-quality customer service

Requirements

  • Prior experience in a customer service or technical support role is a plus
  • Strong understanding of computer hardware, software, and operating systems
  • Exceptional problem-solving skills and effective communication
  • Able to work both independently and as a team member
  • High school diploma or equivalent required

Benefits

  • The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
  • To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.
  • Full-Time Hours: 40 hours per week schedule
  • GREAT Earning opportunities: Competitive hourly pay
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call-taking
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow
  • Culture: Diverse, welcoming culture with Employee Resource Groups

  • Spanish-Bilingual Tech and Customer Support Call Center Specialist

    4 days ago

    Tampa, Florida, United States Leading Edge Connections Full time $14 - $15

    Spanish-Bilingual Tech and Customer Support Call Center Specialist - This is a 100% Remote Position Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People All our teams are 100% Native Virtual (work at home) and always will be We are looking for professional remote customer service agents to join...

  • Call Center Sales Supervisor

    1 day ago

    Tampa, Florida, United States OneTouch Direct Full time

    At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers...

  • Call Center Agent

    2 weeks ago

    Tampa, Florida, United States Alphabe Insight Inc Full time $25,000 - $40,000 per year

    Company Description About UsAt Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a...

  • Tolling Call Center Representative

    2 days ago

    Tampa, Florida, United States OneMCI Full time

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for Customer Service Representatives to support inbound customer service. In this...

  • Call Center Representative

    1 day ago

    Tampa, Florida, United States Entertainment Travel Associates Full time

    Company Description About UsAt Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a...

  • YES Call Center Lead

    1 week ago

    Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time

    Under the direction of the YMCA Engagement and Solution Center (YES Center) Director of Operations, the YES Center Call Center Lead will be responsible for call campaigns, membership and programs that support Family Center operations. They will also play an essential role when it comes to identifying what members want while providing excellent and...

  • Bilingual Call Center Scheduling Coordinator

    5 days ago

    Tampa, Florida, United States Tampa Family Health Centers Full time

    Position SummaryIn accordance with Tampa Family Health Centers (TFHC) policies and procedures, the Call Center Scheduling Coordinator has the responsibility for answering all incoming telephone calls to the call center, scheduling of patients' appointments, and tasking phone messages to the appropriate health center and personnel.Essential Duties &...

  • Call Center Collections Agent

    5 days ago

    Tampa, Florida, United States OneMCI Full time

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a talent for turning tough conversations into positive...

  • Call Center Collections Manager

    1 week ago

    Tampa, Florida, United States OneMCI Full time

    LOCATIONTampa, FLJOB TYPEFull-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a Collections Manager who will be responsible...

  • Call Center Inside Sales Representative

    2 weeks ago

    Tampa, Florida, United States OneTouch Direct Full time $40,000 - $80,000 per year

    AtOneTouch Direct, we're on a mission to redefine the call center experience Established in 1998, we are a leading provider of contact center solutions for Fortune 500 companies, dedicated to delivering exceptional service and innovative products. We are looking for a dynamicCall Center Inside Sales Representativeto join our growing teamAs aInsideSales...