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Brand Ambassador/Team Lead

2 weeks ago

Provo, Utah, United States Sila Services Full time
$ $20 an hour Sila has an exciting opportunity to work with our Provo team in supporting our brands nationally. The Brand Ambassador / Team Lead will learn from and work with the Office Manager in the daily and strategic operations in support of our Inside Sales Operation that supports the overall HVAC operations of the company. The Brand Ambassador will be a valued player in support of the company's growth.
Job Description – Team Lead/Brand Ambassador
Why work us? Fun active work environment with friendly team competitions with monetary spiffs and other incentives Team collaborative office and plenty of team and supervisory support You'll enjoy getting paid weekly. Work schedule flexibility No cold calling, all 'warm' calls to current customers State of the art cloud-based call center platform Room for growth and advancement. Assist with Brand communications You will be responsible coordination with brands for blackout dates You will be responsible for keeping the brand database up-to-date Handling Abandon Calls Mainly coverage when team members are off Outbound Sales Calls You will be an expert on Service Titan, Zoho (Both desk & CRM), and dialer You will be a resource for the team You will be responsible for downloading the calls You will need to store them in the shared folder You will be responsible for adding the calls to the jobs for the brands that have requested this Assist in the training of new hires as needed Other duties and ad hoc projects as assigned In this role, you will be calling our existing customers and scheduling appointments for preventive maintenance services or equipment upgrade consultations.
Requirements: Stellar customer service skills High levels of personal energy, honesty, empathy, and self-motivation Good listening skills with ability to solve customer concerns to overcome purchasing objections Patience when answering questions and assisting agents Ability to work within a structured environment that is goal-oriented Proficient in Service Titan Proficient in Zoho products, especially CRM & DeskExcellent knowledge of the Five9 system Prior direct sales experience High School Diploma or equivalent Job Types: 11:30-7 (Close) with a 30-minute Lunch. Minimum 35 hours a week.
Job Type: Full-time Pay: $18.75 per hour Expected hours: No less than 40 per week Benefits:
Employee discount Flexible schedule Paid training
Schedule:
8 hour shift - Monday to Friday
Experience:
Customer service: 2 years (Required)
License/Certification:
Driver's License (Preferred)
Ability to Commute:
Provo, UT Preferred)
Ability to Relocate:
Provo, UT 84601: Relocate before starting work (Required)
Work Location: In person We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.