Community Market Coordinator

Community Market Coordinator

ScopePurpose

The Community Market Coordinator is responsible for stewarding and maintaining the operations of the Community Market at Community First Village, a central hub of our property where visitors, neighbors, volunteers and staff can all find connection, convenience and keepsakes. The Market is an eclectic retail environment serving several different customer-bases with a wide variety of products, including: unique art and handcrafted gifts made by formerly homeless artists who live in the Village; convenience store-style offerings like cold drinks, frozen treats, tobacco, and daily essentials; as well as MLF-branded shirts, hats, bags, mugs and more - what we call "Goodness Gear."

This is a full-time, non-exempt position reporting to the Community Market Manager. Market operating hours are 9:00 am - 5:00 pm, Monday-Saturday. Due to the nature and requirements of the Market, we are hiring two individuals for this role: one to work Monday-Friday, and another to work Tuesday-Saturday, generally working 8:30 am - 5:30 pm. Occasional nights and weekends will also be required. All duties and responsibilities will be shared. The Community Market Coordinator will office at Community First Village located at 9301 Hog Eye Road, Austin, TX 78724.

DutiesResponsibilities

• Responsible for the day-to-day operations and stewardship of the Market space
• Act as the "face" of the Market for community neighbors, staff, volunteers, and guests
• Design and implement new merchandising displays seasonally that refresh the Market space while maintaining its consistent aesthetic
• Manage all Market inventory. This includes, but is not limited to: placing orders, receiving orders, updating inventory levels, changing prices, and stocking shelves
• Manage point of sale (POS) technology and ensure all equipment is up-to-date and working
• Keep the Market stocked with all basic supply needs, including but not limited to office supplies, paper goods, packaging supplies, cleaning supplies, etc.
• Manage the weekly accounting duties relating to petty cash and weekly deposits
• Steward the volunteers who work in the Market each day. This includes, but is not limited to, communicating with volunteers before and after their shift; training volunteers in both daily Market tasks and special projects; and educating volunteers on the vision, purpose and culture of MLF
• Support the Market team for pop-ups and special events, including leading out on the overall display needs and scheduling volunteers
• Submit invoices, contracts, credit card receipts, check requests and reimbursement requests in a timely manner and in accordance with accounting policies and procedures
• Welcome guests and tour groups into the space and speak about the Market's role in MLF's mission, vision, strategy, values, and goals
• Promote a culture of high performance, goal achievement and a commitment to quality by implementing and leading a continuous improvement process within the Community Market
• Attend mandatory team meetings, staff meetings, and other meetings deemed necessary
• Ensure that all program activities operate consistently and ethically with MLF's mission and values and in accordance with MLF policies and procedures
• Other dutiesresponsibilities as needed

Knowledge, Skills, AbilitiesPrinciples

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• 2+ years of professional experience required. Retail, hospitality, customer service or related experience preferred
• Comfortable teaching others, giving guidance, and training on SOPs
• Experience with and training in de-escalation practices is preferred
• Excellent communication skills
• Superb people skills
• Strong organizational skills, detail-orientation, and punctuality
• Excellent discernment and creative problem-solving skills
• Must be comfortable learning new technology, including the Microsoft Office Suite (Word, Excel, Outlook, Teams), Square point of sale system, and Thrive inventory management system
• Able to thrive while balancing multiple priorities in a fast-paced environment
• Able to thrive working within a clearly defined schedule and predictable rhythms
• Able to anticipate program needs and make recommendations for changes or improvements to leadership
• Able to remain poised under pressure and calm in stressful situations
• Able to present self and organization to the community in a positive, sincere and professional manner
• Always able to adapt to changes, both big and small
• Prior experience in non-profits serving the homeless preferred - volunteer experience sufficient
• Must have a valid driver's license

Work EnvironmentPhysical Demands

• Ability to move about all phases of Community First Villages properties
• Able to stand for long periods of time
• Able to lift up to 40 pounds unassisted

MLF PURPOSEVISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. Webelieve there is opportunity in every aspect of our work to be relational in a highly transactional world.In this culture, transactions are means to relational ends, not the other way around.

This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individualsstrive to show this love to each other human-to-human, heart-to-heart.

Each individual'sopenness to the journey of their own personal growth is essential in building ourrelational culture, and we believe this culture flourishes as we each continuously strive to more fullyembody these four core values:

• Faith: We define Faith as the foundational belief thatour world and all our work belong to God. This allows us to engage our work withjoy and lightheartedness, knowing that we are not ultimately in control.
• Humility:We define Humility as rightly viewing oneself as a single piece of agrander story. This humility leads to a view of oneself that is neither too high nortoo low.
• Generous Spirit:We define a Generous Spirit as a readiness to give more grace,mercy, and hospitality than is necessary or expected. This posture allows us to seeothers for who they are, not what they do.
• Integrity:We define Integrity as a wholehearted commitment to doing right byGod, ourselves, and others. This wholeheartedness shows itself in consistentlychoosing honesty, responsibility and ownership in all actions and decisions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.