Content Design Senior Associate

5 days ago

Columbus, Ohio, United States JPMorgan Chase Full time

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms.

As a Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

Job Responsibilities

  • Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
  • Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
  • Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
  • Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively.
  • Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Required Qualifications, Capabilities, and Skills

  • 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
  • Experience in creating content architectures, storytelling, and clear and concise writing.
  • Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
  • Experience with iterative design techniques, incorporating user feedback for continuous improvement.
  • Proficient technical literacy in content platforms and understanding their impact on user experience.
  • Adaptive learner in new financial services products and offerings.

Preferred Qualifications, Capabilities, and Skills

  • Experience writing and editing microcopy and user guides.
  • Experience with content as code and Markdown.

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