Thrift Assistant Manager

Location: Madison, WI

Full Time .8 FTE (32 Hours/Week) | 8:30am – 5:15pm | Weekdays

Includes alternating Saturdays (no Sundays)

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. Proceeds from these stores support Agrace's mission of compassionate care, which includes non-medical senior care, palliative care, dementia support, hospice care and grief support. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference

How You'll Make a Difference (Essential Functions)

The Assistant Thrift Store Manager is responsible for assisting in the coordination of the daily operations for the Agrace Thrift Store. This includes customer service, sales, store standards and managing inventory levels as well as the supervision of Agrace Thrift Store volunteers.

Key Responsibilities

• Manage Daily Operations

• Assist store manager with the daily operations of the thrift store including sales floor management, oversight of backroom operations, and administrative tasks.

• Ensure customer service skills are maintained and practiced by all levels of store staff and volunteers
• Ensure safety and cleanliness of the store.
• Work with management group to resolve problems and concerns to maintain a positive relationship with volunteers, customers, and donors.
• Ensure sales floor inventory is priced, displayed, and rotated to promote sales and meet store sales goals.

• Coordination of Volunteers

• Train and retain the volunteer work force for the location.

• Assign day-to-day tasks to volunteers and provide coaching to ensure work is completed on time and to standard.
• Manage efficiency of thrift store ensuring appropriate staffing and volunteer levels are maintained and work is allocated effectively.

• Other Duties

• Participate in internal work groups, meetings and committees relative to position responsibilities

You Bring (Qualifications)

• High school diploma or GED or equivalent combination of education and work experience
• 3 years of experience in retail or retail management
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others
• Experience using industry specific software
• Ability to communicate effectively verbally and in writing
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to work at various Agrace locations.
• Ability to use proper body mechanics and standard precautions

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people's uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.