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Senior Client Advisor
2 weeks ago
Come Join our Hayes Valley.
About A.P.C
. Founded by Jean Touitou in 1987, A.P.C. is an authentic French label that is accessible by design, price, and outlook. Initially, the label was popular for a very classic, raw denim jean, but now includes a full collection of clothing and accessories for men and women, which embodies an effortless cool.
As a
Senior Client Advisor,
you are a natural leader who takes ownership in all client service and store operations areas. You are eager to learn and maintain personal knowledge of your store's latest developments and procedures at A.P.C. and business trends. You will reach store and personal sales goals while executing store operations on time. As a Senior Client Advisor, you are an ambassador of the brand who demonstrates impeccable presentation and behavior, following A.P.C.'s selling ceremony in order to deliver outstanding and consistent customer service. You will have a dynamic approach to delivering results, demonstrating success in maintaining relationships with internal clients while fostering new connections with external clients to grow the business.
Sales:
Achieve assigned individual and store goals.
Serve customers according to the standard of A.P.C.'s selling ceremony;
- Create an exceptional client experience. Strive to meet all client requests while exceeding their expectations.
- Demonstrate expertise in selling across all product categories; always delight clients with tailored recommendations and expert brand/product knowledge.
- Develop loyalty with the A.P.C. clientele through genuine relationship building and communication via in-house clienteling tools.
Build and maintain a personal client book. Ensure qualitative monitoring and updating of customer information (CRM).
Challenge and motivate staff to achieve daily goals using company incentives and group meetings to keep the team updated, focused, and energized. - Ensure the team is adhering to A.P.C.'s selling ceremony standards at all times
Operations:
- Take full responsibility for the store in the absence of the store manager, leading by example - Assist in organizing the team's daily work and ensure efficiency in all areas
- Open and close the store according to A.P.C.'s procedure
- Maintain visual displays of the products concerning A.P.C.'s visual standards - Assist in general housekeeping and maintenance of the store image. Adhere to company policies and operating procedures.
- Assist in inventory management and maintain shrinkage levels below target
- Undertake ad-hoc projects, including onboarding and training new hires.
Requirements:
- Ability to be mobile on the sales floor for an extended period.
- Ability to lift boxes (as much as 40 lbs).
- Availability to work mornings/evenings, weekends, bi-annual inventory and holiday season
- 3+ years prior experience in retail with a focus on sales and customer service.
- 1+ years prior experience in a leadership role within a retail environment.
Benefits & Compensation:
- Commission Structure
- Monthly bonus
- Health Benefits
- 401K plus match
- Employee discount
