Mountain Studio Associate Manager

ABOUT STIO

Stio is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via and its ten Mountain Studio retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Bozeman, MT, Boston, MA and Bend, OR

YOUR ROLE

The Associate Studio Manager's (ASM) main goals are to drive sales, ensure store profitability, provide an exceptional customer experience that's true to the Stio brand, and build new customer acquisition. The ASM is a self-starter with exceptional customer experience, organizational and leadership skills. The ASM is responsible for supporting budget objectives for both revenue and operating expenses. The ASM will help oversee operational procedures, sales and merchandising efforts. The ASM helps lead the store staff and shares responsibility for hiring and training team members, ensuring a consistently high level of customer service in the store. The ASM will foster a culture of trust, accountability and excellence amongst the staff, ensure a strong working knowledge of Stio products and implement best practices in the areas of customer engagement, operations and visual merchandising.

The ASM reports to the Mountain Studio Manager (Store Manager).

This role is performed in our Mountain Studio retail location. The Mountain Studio Manager must live within a reasonable commute of our Bend, Oregon Mountain Studio.

YOUR RESPONSIBILITIES

• Manage the details of the retail store including but not limited to hiring, training and coaching retail staff, inventory management through receiving, selling and merchandising, and driving sales
• Communicate directly with Store Manager and Retail Leadership, corporate Operations, Marketing, Product, and Customer Service teams as needed
• Detail-oriented with strong organizational and prioritization skills
• Self-motivated and proactive with operational tasks
• Excellent communication skills with prior customer service experience
• Implementation of strategies to drive new customer acquisition
• Planning and execution to achieve an exceptional retail environment for customers, setting an example for your team in how you show up on the sales floor working alongside them each day
• Support planning and delivery of visual merchandising and marketing plans
• Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager

YOUR SKILLS AND EXPERIENCE

• High school equivalency or GED required
• Bachelor's or associate degree preferred
• 1+ years of retail experience preferred
• Leadership experience preferred
• Preferred experience with visual merchandising and/or retail marketing, and working with a team towards shared goals
• Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
• Effective with Microsoft Office and Google Suite
• Commitment to our mission, vision, and values

THE FINE PRINT

• Annual salary $50,000 - $58,000 based on experience
• Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager
• Medical, Dental and Vision plans covered by Stio
• 401k with employer match
• Generous paid time off policies
• Annual gear allowance
• Wellness benefits
• Company DEI Committee and Employee Resource Groups
• Generous employee discount, industry perks, and more
• Employee Assistance Program
• Company Paid Long-Term Disability
• Must be able to move around the retail space for 8-12 hours per day
• Must be able to move items upwards of 50 lbs, occasionally traverse ladders

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.