Front of the house Team Member Day Time

Team Member - Front of House (Day Shift Preferred)As a Team Member, you play a crucial role in our success. In selecting Team Members, we are looking for hard-working, coachable individuals who share our passion for making an impact in the local Melrose Park community. You will interact directly with guests, serving their needs with remarkable service and hospitality.We are currently prioritizing daytime availability for this role. If you are someone who thrives in a fast-paced environment and is available during the day, we would love to hear from youTeam Members are responsible for creating and maintaining a fun, enthusiastic, emotionally connected atmosphere for all guests and Team Members who come into contact with the Chick-fil-A Melrose Park brand.Foundation of HospitalityTreating all with honor, dignity and respect1st Mile: Core 4Create eye contactShare a smileSpeak with a friendly toneAlways say "My Pleasure"2nd Mile: Create a MomentOffer a warm welcome and fond farewellPersonalize with Guest's namePerform table touch-ins (To respect social distancing measures, limit engagement with Guests at table.)Find the "little things" to spread joyExpectations of a Team Member: Work your scheduled shifts and arrive on time every shiftArrive for your shift in full uniform: shirt, pants, non-slip shoes, name tag, pen (men must abide by according to new male appearance guidelines , women with long hair should have it pulled back into a ponytail/bun/braid)Keep a "sense of urgency" and a "pep in your step" when it comes to serving our GuestsServe > Stock > Sanitize. When things slow down, know what you should be doing nextGiving up a scheduled shift should be rare**You will be trained in the "Chick-fil-A" way, strive to hold to that standardKey Personality TraitsFront-of-House Team MembersFront Counter/Dining Room: Enthusiastic team members that can create connections with guests and efficiently and energetically complete assigned tasks Drive Thru: Team Members who can perform at high levels of stress and multitasking while maintaining appropriate guest relationships. Must take initiative to fulfill tasks and make on-the-go decisionsResponsibilities of a Team Member:On arrival for your shift, check in with a leader for your assigned positionStay focused on your assigned position and relevant duties, and strive continue developing in that positionAlthough you may have a favorite, be willing and flexible to learn and serve in any positionAlways serve the guest first, then stock sauces, cups, ice, tea, etc, then clean and tidy RolesFront-of-HouseFront Counter (Once we get the green to open)Greeting guestsTaking orders on POS Handling cash/credit card transactionsMaintaining cleanliness and stocking on Front Counter during peak and non-peak hours Maintaining clean tables, floors, restrooms, foyer, patio, and playground through all peak and non-peak hours according to CFA standard – There is ALWAYS something to do 2nd Mile Service – interacting with guests who are dining in, offering them exceptional service Drive ThruAccurately listening and plugging in guests orders on iPads while maintaining a sense of urgency without rushing the guestProperly handling cash payments before guest makes it to the windowWhen inside, taking orders on headset while making drinks/desserts or bagging Fulfilling guest orders while on window – handling payments and the CFA One appOur Purpose Purpose StatementWorking daily to steward our assets for developing the next generation of leaders while making a positive impact on the community we live in We will uphold our mission statement: "To foster a culture that results in thriving team members, happy customers, and an engaged community by satisfying palates and hearts alike. " This refined purpose statement clearly encompasses Operator's desires and motives for impacting our leaders, our team members, and the community as a whole. Our Promise Here at Chick-fil-A Melrose Park we offer a friendly, uplifting work environment; We also provide our team members with a variety of discounts including a meal contribution, which ties in with our meal metric, and other services. We care about the future of our team members, which is why we offer scholarships. We want you to succeed, which is why there are personal development plans and career paths available to you through our leadership team. A flexible schedule will support balancing life and work. All of this promise is executed by the leadership team you will be working side-by-side with. While we do not promise an easy job, we do commit to an engaging and valuable experience for your time here at Chick-fil-A Melrose Park. CompensationCompetitive pay, with raises available based on performanceFlexible SchedulingHealth Insurance OfferingsFree Meals every shift401k Retirement Savings and MatchingScholarshipsPaid Time OffDiscounts and Other ServicesAccess to Chick-fil-A Marketplace, a platform which offers a variety of online discounts and on-site services, including Cellular, Automobile, Electronics, Entertainment, and Printing/Shipping DiscountsCommunity Employee OutingsChristmas/Summer PartiesPositive and Uplifting Work Culture Retirement/InsuranceHealth Insurance Available with Operator ContributionSchooling/ScholarshipsScholarships Available from $1,000 up to $25,000Hands-on TrainingBusiness and Managerial TrainingCareer PathsYour ExperienceYou will work alongside a certified trainer for various training shifts, learning the ins and outs of the business. During this time, we will equip you with everything you will need to know to succeed here. Over time you will be evaluated by a leader, which will make you eligible for scheduled pay raises and promotions. When regulations allow, The Leadership Team will hold seasonal outings for Team Members to gather outside the four walls of our restaurant and do life together.Work scheduleWeekend availabilityBenefitsFlexible schedulePaid time offHealth insurance401(k) matchingReferral programEmployee discountPaid training