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FM Service Support Manager
3 weeks ago
As an FM Service Support Manager, you will work closely with our Waitrose FM Service Delivery Lead to maintain exceptional standards, keeping our buildings safe, compliant, and running flawlessly. This collaborative role involves partnering with our branches to strategically align both Hard and Soft Facilities Management Services, driving us toward achieving critical annual financial, safety, and sustainability targets.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Salary - £46,500 - £73,500
Contract type - This is a permanent position.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office, home and other Partnership locations, based upon your personal needs whilst balancing the needs of the business.
Location - This is a home worker contract, which will require up to 2 days a week to be spent visiting Waitrose branches in our East region (which covers approximately 180 branches from Norfolk to Scotland, including London). Due to the level of travel required, an essential use business car will be provided, and a full UK driving license is required.
Key responsibilities
Oversight of the third party re: delivery of the planned and reactive maintenance work for your areas of responsibility
Ensure all compliance, safety and assurance and insurance requirements are delivered in a timely manner to keep the Partnership legally compliant and trading without risk or impact
Oversee the resolution of service escalations
Budgetary management of the revenue and capital spend for your area of responsibility
Accountability for key metrics and measures to track business benefit in support of the overarching strategy
Identify areas for improvement and opportunities for cost saving and innovation
Essential skills/experience you'll need
Experience of working in an FM delivery operational role, ideally within a Retail business or similar sector
Knowledge of implementing and managing maintenance systems to best practice standards. Can shape and influence maintenance delivery.
A proven track record of delivering outstanding maintenance services or can demonstrate ability to do so
Commercial experience demonstrated through driving value for money
Stakeholder management and communication skills
Full UK driving license
Desirable skills/experience you may have
RICS or IWFM (formerly BIFM) membership
Safety qualifications (NEBOSH)
Experience of working client side with an outsourced service provider
Experience and understanding of service contracts including output specifications and performance mechanisms
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Closing Date:
December 3, 2025
Pay:
Contract Type:
Hours of Work:
Job Level:
Where You'll Be Working:
Home Worker, 1 Drummond Gate, London, , SW1V 2QQABOUT THE PARTNERSHIPWe're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
