Decatur Member Services Representative

3 days ago

Decatur, Alabama, United States Crunch Fitness Full time


Reports to:
  • Management
Requirements: 
  • Fluent in English
  • Proficient reading and writing skills
  • Computer skills
  • Proficency in math and money handling (ranging from mental math to basic calculator skills)
  • Consistency within schedule availability (with major changes being communicated with 2 wk notice)

Special Skills: 
  • Strong customer service skills

Responsibilities: 
  • Membership Sales
  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services: tanning, CrunchOne Kick-offs, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Conduct club tours with prospective members and communicate membership benefits
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Opening and closing duties

Basic Shift/Scheduling Info: 
  • Seeking quality candidates for a variety of morning, day, and night positions
    • Special emphasis is currently on early morning/late night and weekend shifts
  • Shifts typically range from 3-8 hours, with a weekly maximum of 35 hours
    • Over-all scheduling will be determined by availability, experience, and demonstration of skills.
  • MEETINS: Occasional corporate, online training, or team meetings may be required to keep the team equipped for day-to-day tasks


Compensation: $9.00 per hour

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.


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