Manager, Payment Software Development Kit

Purpose of Position

The Manager, Payment Software Development Kit (SDK) will manage a team of subject matter experts on Gilbarco and Invenco payment systems' SDK and protocol interfaces to drive successful integration with customers and third-party payment vendors.

Key Responsibilities

• Manage the SDK team directly, set team priorities, and allocate resources to meet business objectives and annual plans. Emphasize process and continuous improvement to ensure ongoing enhancement of team performance and efficiency.
• Collaborate with business leaders to understand customer needs, forecasting those against team capacity and building plans for supporting customers.
• Develop processes and procedures to efficiently answer customer questions and manage their requests
• Understand integration needs of customers and third-party payment systems vendors, develop plans to address, and drive to completion.
• Collaborate with internal and external resources to analyze problems and contribute to solution identification, testing, and documentation.
• Provide internal commercial team members (e.g. Product Management, Business Development, Sales) with updates and support to enable effective customer/partner communication and relationship management w.r.t issue investigation status and review of/alignment on solution plans.
• Develop, organize, and maintain high quality documentation, tutorials, and other content for customers and partners.
• Develop and deliver training classes and support to customers and partners.
• Develop and maintain processes and tools to support and automate SDK functions.
• Enhance existing processes, tools, documentation, etc. through continuous improvement.

Background and Skill

Required:

• Bachelor of Science degree in Computer Science, Electrical Engineering, related field, or equivalent industry experience
• 5+ years of software industry experience
• 2-5 years of experience leading teams and directly managing professional staff
• Demonstrated ability to work directly with customers and development partners
• Strong verbal and written communication skills, able to develop high quality documentation and deliver live training while tailoring communication to the appropriate level for the target audience
• Familiarity with process development and deploying those processes cross-functionally
• Managing via KPIs and working within an SLA for team outcomes

Desired:

• Experience with payment systems and EMV
• Experience with embedded software
• Experience with socket-based communication, TLS, and network configuration/troubleshooting
• Software source control experience (e.g. Git or svn)
• Working knowledge of Linux/Unix
• Python and/or Linux shell scripting experience
• C++ or Java experience
• Experience with VBS or similar Business Systems

Who Is Gilbarco Veeder-root
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

Who Is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."