Client Success Manager

2 hours ago

New York, New York, United States Datamaran Full time
Your mission

Join us as a Client Success Manager

We're excited to welcome a Client Success Manager (CSM) to the team who's passionate about helping our clients achieve meaningful results and build long-term relationships. In this role, you'll guide leading companies on their ESG journeys — ensuring they get the most value from the unique Datamaran platform from onboarding through renewal.

You'll work hand-in-hand with our dedicated Implementation & Training (I&T) team, who manage the technical onboarding process, so you can focus on the strategic partnership and long-term success of your customer base.

This position is based in New York City and reports to the Director of Client Success.

What you'll do

As the trusted advisor for your clients throughout their Datamaran journey you help them achieve their ESG goals and demonstrate measurable value:

  • Build deep relationships by understanding each client's unique priorities, personalizing their experience and engaging stakeholders across their organization.
  • Collaborate closely with Sales and I&T to ensure every handover and onboarding experience is smooth, transparent, and well-documented.
  • Work with clients to set expectations around technical support, define goals and timelines, manage tasks, and coordinate onboarding updates with the I&T Manager
  • Lead ongoing success initiatives post-onboarding, from regular check-ins and business reviews to identifying growth and renewal opportunities.
  • Act as the voice of the customer: surfacing feedback, resolving issues, and ensuring clients feel heard and supported.
  • Support advocacy efforts by partnering with Marketing on case studies, webinars, and customer community events.
  • Monitor key platform usage metrics to stay ahead of risks and uncover expansion potential.
  • Take ownership of your renewal and expansion pipeline, contributing directly to our GRR and NRR goals.
  • Host roundtables, webinars, and other virtual events for the Datamaran customer community
  • Travel for in-person goal-setting, onboarding, and strategic reviews, primarily across the US.
Your profile

What you'll bring:

  • 3–4 years of experience as a Customer Success Manager in a SaaS business, including ownership of renewals.
  • Solid understanding or professional background in ESG.
  • Exceptional communication skills and the ability to build trust with stakeholders at every level.
  • Strong organizational skills and attention to detail: you can juggle multiple accounts and priorities with ease.
  • A Bachelor's degree or equivalent professional experience.
  • Comfort working with SaaS platforms and a proactive, solution-oriented mindset.
  • Commitment to joining us in the New York hub at least one day per week to collaborate in person with your team.
It's a plus if you have
  • Experience in a high-growth SaaS environment.
  • International exposure or experience working with global clients.
Why us?

  • Client Success Manager

    4 days ago

    New York, New York, United States Arcesium Full time

    Company OverviewArcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients...

  • Client Success Manager

    1 hour ago

    New York, New York, United States Addepar Full time $87,000 - $136,000

    Who We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...

  • Client Success Manager

    26 minutes ago

    New York, New York, United States Datamaran Full time

    Your missionJoin us as a Client Success ManagerWe're excited to welcome a Client Success Manager (CSM) to the team who's passionate about helping our clients achieve meaningful results and build long-term relationships. In this role, you'll guide leading companies on their ESG journeys — ensuring they get the most value from the unique Datamaran platform...

  • Client Success Manager

    3 hours ago

    New York, New York, United States Vivvi Early Learning Full time $85,000 - $100,000

    About VivviVivvi provides child care and early learning for today's families. We partner with employers of all sizes to make exceptional full-time, backup care more accessible and affordable. With beautiful campuses, flexible offerings, and trained, passionate care providers, we provide parents with peace of mind while offering employers the most powerful...

  • Client Success Manager

    1 hour ago

    New York, New York, United States SeatGeek Full time

    SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive...

  • Client Success Manager

    2 hours ago

    New York, New York, United States Locality Broadcast Full time

    DescriptionYou will play a pivotal role in understanding our customers' needs, ensuring an excellent customer experience, and building long-term customer loyalty by combining service excellence with growth-oriented thinking. Client Success Managers function as the primary coordination points on both RFPs and sold campaigns, contributing directly to retention...

  • Client Success Manager

    1 hour ago

    New York, New York, United States Guidepoint Full time

    Overview:Guidepoint's Client Service teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint's service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to...

  • Client Success Manager

    2 hours ago

    New York, New York, United States Collabrios Health Full time

    DescriptionCollabrios delivers purpose-built software solutions that unify the entire care journey. With decades of expertise in Programs of All-Inclusive Care for the Elderly (PACE) and deep industry knowledge, we empower care providers to streamline operations and deliver exceptional care to aging adults. Our integrated SaaS platform includes Electronic...

  • Client Success Manager

    3 hours ago

    New York, New York, United States The New York Times Full time $44 - $47

    The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our...

  • Client Success Manager

    41 minutes ago

    New York, New York, United States The New York Times Full time

    The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our...