Customer Service Representative

Title: Customer Representative

Location: Sioux City Iowa

Reports to: Sioux City Manager

Base Pay: $20.38/Hour (Pay increases depending on skill set)

Hours: 7:00 AM - 3:30 PM

This position will be responsible for, but not limited to, administrative and related functions supporting the Cold-Link Logistics operations in Sioux City IA. Reporting to the Sioux City Service Manager, this position will coordinate Customer Service, Receiving, Shipping, Inventory Control, and other duties as needed to support the warehouse operations and to improve established processes for all assigned activities.

As a Customer Service Representative, your responsibilities will include:

• Coordinate, monitor and support warehousing activities per Cold-Link Logistics and customer requirements, including domestic and export shipping, WMS order processing, appointment scheduling, shipping audits, and order confirmations.
• Coordinate and/or prepare all assigned required shipping paperwork, including picking and loading documents, packing lists, bills of lading, etc., and maintain all required record keeping per Cold-Link Logistics and customer requirements.
• Support operations as needed in the coordination and reporting of operational metrics management to drive Cold-Link Logistics service improvements, including Key Performance Measures (KPI), Weekly Updates and Business Review Meetings.
• Coordinate as assigned the required inventory control activities according to Cold-Link Logistics and customer requirements, including order processing, inventory management and allocation, cycle counting, physical inventories, inventory status changes, inventory reconciliation and adjustments, reconciliation of shipping-receiving discrepancies, material Holds and Releases, Disposal Orders, performing all required WMS, and other system transactions in a timely and accurate manner.
• Comply with all GMP (Good Manufacturing Practices), food safety and housekeeping guidelines, including order and cleanliness of office work area.
• Support Cold-Link Logistics and assigned customers as needed in quality and continuous improvement, watching out for all immediate and long-term risks and concerns, including the ongoing compliance, enforcement, evaluation, development and training of Standard Operating Procedures (SOP) and Standard Work Instructions (SWI).
• Support Cold-Link Logistics Mission and Business Objectives, including all corporate and local programs that drive optimal Customer Satisfaction.
• This position will be cross-trained as primary backup for the Shipping-Receiving Coordinator position.
• Other tasks as assigned by the Cold-Link Logistics Sioux City Iowa Leadership Team.

The Customer Service Coordinator is well-suited for you If you have:

• Must be able to read, count accurately, perform basic math calculations and write legibly.
• Ability to follow directions with emphasis on safety is extremely important.
• Ability to effectively communicate verbally as required to perform the position's assigned Duties and Responsibilities, including face-to-face and telephone conversations with customers, team members, carriers, suppliers, and others.
• Ability to effectively utilize email and other digital communication tools to perform the position's assigned Duties and Responsibilities.
• Ability to read, understand and effectively utilize documentation required to meet Cold-Link Logistics and customer requirements, including customer production schedules, dock appointments, shipping and receiving, safety rules, operating instructions and procedure manuals.
• Ability to keep a professional service-oriented approach in all situations, and to escalate issues as needed to Cold-Link Logistics leadership for additional support.
• Must be able to shift priorities easily and demonstrate work assignment flexibility.
• Strong time management and Continuous Improvement initiatives and measures.
• Ability to build consensus and foster positive relationships and to communicate across functional lines at all levels.
• Ability to learn and apply Cold-Link Logistics Safety and Quality Standards.
• Ability to stay well-organized and team-oriented with strong leadership skills.
• Ability to deliver results in a challenging fast-paced environment.
• Excellent organizational and detail-oriented skills required.
• Ability to manage multiple high priority tasks with accuracy and efficiency.
• Requires strong analytical and problem-solving skills, to recommend and take actions regarding daily shipping and receiving activities, and to escalate issues as needed to Cold-Link Logistics leadership.
• Ability to forecast and plan effectively, and to coordinate these activities among multiple departments, customers and vendors.
• Successful candidates must have demonstrated a high level of accuracy and efficiency in current responsibilities.
• Represent and support management with a high level of professional Integrity and operational discipline.
• Ability to lead as a team and work as a team member with a variety of people at all levels.

Qualified Candidates will have:

• High School Diploma required, college or trade school education preferred
• 4+ years of hands-on leadership experience in warehousing and distribution
• Food grade operations & various forklift truck and warehouse experience
• Proven success of leading in a team safely in a service environment
• Ability to move throughout the facility, including going up and down the stairs.
• 1 year of warehousing/logistics and/or operational support experience and/or equivalent combination of education and experience.
• Effective computer and Microsoft application skills required (Word, Excel).
• WMS and SAP experience preferred, but not required
• Lift/or move up to 50lbs.

Working Conditions:

Mix of office setting and hands-on multi-temperature warehouse environment, leading team operations in temperature ranges from outside ambient to -20 degrees F. Cold-Link provides cold weather gear for warehouse staff members.

About Cold-Link Logistics:

Cold-Link Logistics LLC is a rapidly growing Warehousing and Logistics Company built on Family Values. Based in Miami, FL, we are committed to building a great team to serve our customers' needs with innovative cold storage warehousing and distribution solutions.

Cold-Link's warehousing network has recently expanded with a newly built 189,000 sq ft state-of-the-art facility in SIOUX CITY, IOWA.

We are about making the most of opportunities in the warehouse/distribution world. Our mission is to provide a team-oriented work environment to support you and to help you help us. We are new to Siouxland but are here to grow and make a difference with top level service to warehouse/distribution customers in this area We are looking for strong-minded and determined individual who is looking to find a career and grow with a family-oriented company.

Job Type: Full-time

Pay: From $20.38 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person