Field Service Representative

2 weeks ago

Hurlburt Field, Florida, United States Iron EagleX Full time $80,000 - $120,000 per year
Overview

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities

Job Description:

Iron EagleX is seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be embedding with the US Special Operations user groups on the front lines to assist Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's client's user base. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems.

These positions are on-site 5 days a week. 

Travel: 25% travel CONUS/OCONUS

Job Duties Include (but not limited to):

  • Ability to travel domestically and internationally 25% of the time if needed.
  • Provide desk-side training to analysts.
  • Train analysts/operators in a classroom setting.
  • Embed with user groups to deeply understand workflows.
  • Proactively develop relationships with users at customer site and surface use case gaps.
  • Build initial dashboard products and assist users with building questions.
  • Remain current and up to date on latest platform features and capabilities.
  • Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues.
  • Provide timely and detailed feedback to the Palantir engineering team about product.
  • Consistently communicate product or user issues to the Palantir team.
Qualifications

Required Skills & Experience:

  • Ability to work on-site 5 days per week.
  • Prior experience with Palantir platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.). Recent and in-depth hands-on experience with Palantir platforms highly preferred.
  • Military/Special Operation/Law Enforcement experience is highly preferred.
  • Experience briefing high-level military stakeholders is highly preferred.
  • Experience fusing intelligence capabilities in support of operations.
  • Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration.
  • Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
  • Ability to work independently and as part of a team.
  • Ability to travel domestically and internationally 25% of the time if needed.
  • Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Security Clearance: 

  • An Active TS/SCI Clearance is REQUIRED

 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

  • Field Service Technician

    2 weeks ago

    Hurlburt Field, Florida, United States SAIC Full time $60,000 - $120,000 per year

    Job ID: Location: HURLBURT FIELD, FL, USDate Posted: Category: Wage Determination (SCA)Subcategory: Service Contract ActSchedule: Full-timeShift: Day JobTravel: Yes, 50 % of the TimeMinimum Clearance Required: Interim SecretClearance Level Must Be Able to Obtain: SecretPotential for Remote Work: NoDescriptionSAIC is looking for a Field Service Technician to...

  • Field Service Technician

    1 week ago

    Hurlburt Field, Florida, United States SNC Full time

    If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you As a Field Service Technician II, you will be using your skills and expertise to perform a variety of maintenance and technical support on our products such as equipment, integrated systems and...

  • Field Service Technician II

    2 weeks ago

    Hurlburt Field, Florida, United States Sierra Nevada Corporation Full time

    If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you As a Field Service Technician II, you will be using your skills and expertise to perform a variety of maintenance and technical support on our products such as equipment, integrated systems and...

  • Field Service Technician II

    3 hours ago

    Hurlburt Field, Florida, United States SNC Full time

    If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you As a Field Service Technician II, you will be using your skills and expertise to perform a variety of maintenance and technical support on our products such as equipment, integrated systems and...

  • SITEC -Asset Manager - Hurlburt Field, FL

    6 days ago

    Hurlburt Field, Florida, United States Peraton Full time $51,000 - $82,000

    ResponsibilitiesPeraton requires Asset Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3.  Positions are located at the AFSOC Headquarters at Hurlburt Field, FL.The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM)...

  • Personal Financial Counselor; Hurlburt Field, FL

    1 week ago

    Hurlburt Field, Florida, United States Magellan Health Full time

    This position will provide personal financial services at assigned military installations. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not...

  • SITEC - PC Technician - Hurlburt Field, FL

    2 weeks ago

    Hurlburt Field, Florida, United States Peraton Full time $66,000 - $106,000

    ResponsibilitiesPeraton requires a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at PC Technician on Hurlburt Field, FL.The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM)...

  • Veteran & Military Support, Hurlburt Field | Part-Time -

    2 days ago

    Hurlburt Field, Florida, United States Northwest Florida State College Full time

    Location: Hurlburt Field, FL Category: Part-Time Posted On: Wed Nov Job Description: The Veteran and Military Support, Hurlburt Field is directly accountable to the Director, Veterans & Military Success for the below listed duties and responsibilities.Act as the administrative assistant for the Veteran and Military Success Department.Maintain a clean and...

  • Senior Engineer

    1 week ago

    Hurlburt Field, Florida, United States Tyonek Native Corporation Full time

    Provide Engineering, Furnish, Install, Configure, and Test (EFIC&T) services for a VMware Cloud Foundation (VCF) software migration and Rubrik Enterprise upgrade within a Hyper-Converged Infrastructure (HCI) environment. Including site surveys, program management, software upgrades, hardware upgrades (if necessary), data backups, removal of legacy software,...

  • Construction Quality Control Manager

    2 weeks ago

    Hurlburt Field, Florida, United States RQ Construction Full time $110,000 - $145,000 per year

    Since 1996, RQC, LLC. has been a leading player in Southern California's robust commercial and governmental Design-Build economy. Headquartered in beautiful Carlsbad, CA, we are a full-service Design-Build company. We offer management of projects throughout the United States, with our field operations team members who work on location for each of our...