Front Desk Representative

1 day ago

Miami, Florida, United States Hustle Notice Biz Full time $17 - $24
Front Desk Representative

Department: Emerald Logistix

Employment Type: Full Time

Location: Miami FL

Compensation: $ $24.00 / hour


Description

Job Title: Front Desk Representative
Job Type: Full-time

We are seeking an energetic and customer-focused Front Desk Representative to join our dynamic team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. As a Front Desk Representative, you will be responsible for managing the front office operations, including checking in and out guests, handling reservations, and addressing inquiries or concerns with professionalism and efficiency.

Key Responsibilities
  • Greet and check in guests upon arrival, ensuring a smooth and pleasant experience.
  • Manage reservations and update guest information in the system accurately and promptly.
  • Handle guest inquiries and complaints with professionalism, providing effective resolutions in a timely manner.
  • Coordinate with housekeeping and maintenance staff to accommodate guest requests and special needs.
  • Process payments and provide guests with final bills, ensuring accuracy during transactions.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; further education in hospitality or related field is a plus.
  • Proven experience in a front desk, customer service, or hospitality role is highly desirable.
  • Strong verbal and written communication skills to effectively interact with guests and team members.
  • Excellent organizational skills and attention to detail to manage multiple tasks efficiently.
  • Ability to work flexible hours, including weekends and holidays, as required by the hotel.
  • Proficient in using computer systems, reservation software, and Microsoft Office Suite.

Benefits
  • Opportunities for career growth and development.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • A dynamic and collaborative work environment.

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