Full Time Family Advocate

2 weeks ago

Chelsea, Massachusetts, United States Centerboard Full time $19,580 - $47,160 per year
Job Details Chelsea, MA Full Time $ $19.57 Hourly Afternoon/Evening Shift Summary and Responsibilities Position Summary: Family Advocate

YPLP Advocates are key members of a supportive, trauma-informed team that works directly with teen parents and their children in a residential setting. Each Advocate manages a caseload of up to four families, helping them achieve treatment goals through consistent support, advocacy, and structured guidance.

This role is 75% documentation and case coordination, with the remainder focused on safety, daily engagement, and creating a stable, nurturing environment. Advocates must be able to build healthy relationships, respond to crises, and maintain a strong sense of structure and accountability. This position has a mixed schedule of weekday afternoon shifts and some weekends.

Core Responsibilities
  • Case Management: Complete intakes, assessments, weekly meetings, goal tracking, treatment plans, and referrals for assigned families.
  • Documentation: Maintain accurate records (progress notes, communication logs, incident reports, medication logs, etc.).
  • Safety & Supervision: Ensure resident and facility safety at all times; lead structured activities and enforce program rules.
  • Crisis Response: Intervene using trauma-informed strategies and report concerns promptly.
  • Daily Support: Transport residents, assist with chores, supervise childcare, and encourage life skills development.
  • Relationship Building: Engage families with respect, compassion, and consistency while supporting transitional care and aftercare planning.
  • Facility Oversight: Conduct room searches, fire drills, and random drug tests; clean and maintain shared spaces.
  • Collaboration: Communicate effectively with team members, supervisors, and external collaterals.
  • Medication Administration: Follow all MAP guidelines for safe, documented medication distribution.
  • Training & Compliance: Attend required trainings and help onboard new staff when needed.
Overnight Shift Specifics
  • Conduct hourly bed checks and safety rounds
  • Clean and restock the facility
  • Provide morning transportation
  • Must remain fully awake and alert throughout shift
Competencies and Qualifications Qualifications & Competencies
  • Required: High School Diploma and experience working with youth in a residential or similar setting.
  • Preferred: Some college or a bachelor's degree.
  • Strong communication, organization, flexibility, and professionalism are essential.
  • Must build healthy, positive relationships with youth and support a trauma-informed, inclusive environment.
  • Valid driver's license and clean driving record required; must use personal vehicle when agency transport isn't available.
  • Commitment to Centerboard's values of culture and belonging is expected.
Training & Compliance
  • Must complete and maintain certifications in:
    • CPR/First Aid, Trauma-Informed Care, Behavior Management (CPS), Protective Intervention, Medication Administration, HIPAA, OSHA, Ethics, and Culture & Belonging.
  • Ongoing participation in refresher trainings is required to stay compliant and skilled.
  • Ability to prioritize, stay organized, and adapt in a fast-paced, changing environment is key.

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