Onsite Customer Service Representative

1 week ago

Little Rock, Arkansas, United States Verida Inc Full time $25,000 - $45,600 per year

SUMMARY:  This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

Schedule: Monday to Friday from 9AM to 5PM

ESSENTIAL FUNCTIONS:

  • Assists callers efficiently and in a polite, courteous and professional manner at all times.
  • Conducts appropriate screening and eligibility functions.
  • Obtains correct information to schedule appropriate modes of transportation.
  • Maintains current knowledge of local operating transportation policies.
  • Accurately and effectively uses trip scheduling and dispatch software.
  • Maintains client, company and employee confidentiality.
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

  • Excellent communication skills
  • Basic computer and typing skills
  • Type 30 wpm
  • Customer service experience 
  • Able to work in a busy environment
  • Able to work independently or with a team

QUALIFICATION 

  • High School graduate or equivalent

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