Front of House Manager

2 weeks ago

Lynnwood, Washington, United States Portofino Restaurant & Bar Full time

Overview

We are seeking an energetic and motivated Front of House Manager to lead our hospitality team and deliver exceptional guest experiences. This dynamic role involves overseeing daily restaurant operations, managing staff, ensuring top-notch customer service, and maintaining a welcoming environment. The ideal candidate will possess strong leadership skills, a passion for food service, and a keen eye for detail to drive operational excellence in a fast-paced setting. Join us to inspire your team, elevate guest satisfaction, and contribute to our vibrant hospitality culture.

Duties

  • Lead and supervise front-of-house staff to ensure seamless service delivery across all dining areas, including casual dining, fine dining, and catering events
  • Oversee shift management, ensuring proper staffing levels, smooth transitions, and efficient workflow during busy hours
  • Train and develop team members on food handling, customer service standards, POS systems (such as Aloha POS and Micros POS), and food safety protocols
  • Manage customer relations by addressing inquiries, resolving complaints promptly, and creating a welcoming atmosphere for all guests
  • Control inventory levels for front-of-house supplies and assist with food preparation when necessary to support kitchen operations
  • Handle cash transactions accurately using POS systems, perform cash handling duties, and reconcile registers at shift end
  • Coordinate with kitchen management on food production schedules, quality standards, and cleanliness to ensure consistency in service

Skills

  • Proven experience in restaurant management or hospitality supervision within quick service or casual dining environments
  • Strong knowledge of food preparation techniques, food safety regulations, and food handling procedures
  • Expertise in POS systems such as Aloha POS and Micros POS for order processing and sales tracking
  • Exceptional leadership skills with experience in staff training, team management, interviewing, and development
  • Excellent customer service skills with the ability to handle challenging situations professionally
  • Familiarity with inventory control, budgeting, and food management practices to optimize operational efficiency
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and high standards of cleanliness and safety

Join us as a Front of House Manager where your leadership will inspire teams, delight guests, and shape memorable dining experiences. We value energetic individuals who are passionate about hospitality management and eager to grow within the food industry. This paid position offers an exciting opportunity to develop your management skills while making a positive impact every day

Pay: $40, $68,839.12 per year

Work Location: In person

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