Care Coordinator

Role:
Care Coordinator

Company:
Atlas Oncology Partners

Location:
On-site; Memphis, TN

Position Type:
Full-Time

About Us
Atlas is built for oncologists by oncologists. We provide practices with the staff, contracts, and toolkit they need to deliver truly whole person care to their cancer patients. Our value-based approach to care delivery aligns incentives, offering patients better outcomes, payors guaranteed reduction in medical expense, and provider partners greater financial independence.

Role Description
At Atlas Oncology, we believe every patient deserves personalized support as they navigate the complex cancer care system. We are seeking a dedicated Oncology Care Coordinator to serve as a consistent, non-clinical point of contact for patients and families throughout the cancer journey. This role is designed to reduce barriers to care, improve access to timely services, and provide practical and emotional support through close coordination with patients, providers, and interdisciplinary team members. The Oncology Care Coordinator ensures no patient faces cancer alone. As a small nimble team, this role will support phlebotomy and vaccinations, in addition to care coordination.

Responsibilities include, but not limited to, the following:

• Serve as a primary point of contact for patients and families, helping them navigate appointments, treatment, and care coordination
• Help connect patients to accurate, up-to-date educational resources regarding their diagnosis and treatment, as directed by the clinical care team.
• Screens for potential barriers to care and collaborates with appropriate team members to address logistical, financial, cultural, and psychosocial needs
• Assist with scheduling and follow-up appointments across the oncology continuum (e.g., surgery, infusion, radiation)
• Support connection to support groups, counseling, social work, and other internal or community-based services
• Establish trusting relationships with patients and caregivers through regular outreach and touchpoints
• Participate in interdisciplinary meetings and escalate patient concerns or needs appropriately
• Ensure patients complete key milestones, such as diagnostics, consults, and treatment starts
• Document patient interactions and support activities in the EMR clearly and in a timely manner
• Work closely with RN Care Coordinators, Social Workers, and Clinical Teams to ensure seamless, wraparound care
• Support in phlebotomy and vaccinations, as needed

Reporting:
This role will report to the Practice Manager

Required Qualifications

• Bachelor's degree
• Strong communication and interpersonal skills, including empathy and cultural sensitivity
• Proficiency in EMR use, phone communication, and task tracking systems
• Comfort with change, process improvement, and working in a start-up or growing organization

Preferred Qualifications

• Bachelor's degree in social work, Public Health, Nursing, Health Education, or a related field
• Oncology Patient Navigator Certification
• Experience in phlebotomy or Medical Assistant License
• Experience in patient navigation, care coordination, oncology, or a healthcare support role
• Experience working with diverse populations and addressing social determinants of health
• Detail-oriented and highly organized; able to manage multiple patient caseloads and prioritize tasks
• Experience advocating for patients and helping them access financial, transportation, or housing assistance
• Comfortable speaking with patients by phone or in person to provide guidance, reminders, and support
• Team player who thrives in fast-paced, mission-driven healthcare environments

Some of the benefits of our comprehensive benefits package includes:

• Health, Dental, Vision insurance
• Competitive pay
• Paid vacation, holidays, and sick leave

You will collaborate with like-minded health care professionals who, like you, understand the importance and value of Atlas' high-quality, value-based care model.

Atlas is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally-protected characteristics.
Atlas is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email for assistance. Reasonable accommodation will be determined on a case-by-case basis.