Partner Success Manager, Visual Lease

Job Description

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  
 
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients.  We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our Clients, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.  

Visual Lease

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company's leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.

Job Description

The Partner Success Manager (PSM) is responsible for empowering and enabling corporate real estate brokers, lease administration teams, and accounting partners to deliver outstanding value to their clients through effective use of our solutions. This role is focused on partner enablement, adoption, and ongoing support, ensuring partners are equipped to succeed, drive customer outcomes, and maximize value from our products. The PSM acts as a trusted advisor, building strong relationships, facilitating knowledge sharing, and supporting partners in overcoming challenges.

This position will be full-time in the office and will be based in New Jersey.

Key Responsibilities

Partner Enablement & Development

• Serve as the primary point of contact for assigned partners, focusing on their enablement and success.
• Design and deliver onboarding, training, and certification programs tailored to corporate real estate lease management and lease accounting.
• Develop resources and best practices to help partners position and implement solutions effectively for their clients.
• Facilitate collaboration and knowledge sharing between partners and internal teams (product, engineering, customer success, etc.).
• Help build joint strategic plans and partner scorecards to drive growth and maximize adoption and value derived from our solutions.

Solution Adoption & Customer Success

• Support partners in driving adoption of our technology solutions, ensuring alignment with client needs and success metrics.
• Collaborate with product, marketing, and customer success teams to create enablement materials and campaigns.
• Assist in organizing partner-focused events, workshops, and webinars to foster learning and engagement.
• Monitor deployment health and customer satisfaction with partner engagements; assess progress, identify risks, and create mitigating strategies.

Relationship Management

• Build strong, trust-based relationships with broker partners, lease admin teams, accounting partners, and customer success teams, becoming a valued resource to the partner.
• Act as a strategic advisor to partners, helping them navigate challenges and leverage available resources.
• Gather feedback from partners to inform continuous improvement of enablement programs and product enhancements.
• Participate in ongoing reviews of partner projects and create shared action plans for continual growth.

Performance & Reporting

• Monitor and report on partner enablement activities, solution adoption, and customer success outcomes, providing regular updates to Senior Manager of Customer Success for strategic alignment and performance tracking.
• Track KPIs such as partner engagement, training completion, solution deployment, and client satisfaction.
• Collect partner feedback and share user insights internally to increase overall partner performance.

Basic Qualifications

• Bachelor's degree in business, Real Estate, Accounting, or a related field required from an accredited, not-for-profit, in-person college/university.
• 4+ years of experience in partner enablement, customer success, professional services management, or technology partnerships within SaaS, corporate real estate, lease administration, or lease accounting.
• Demonstrated success in developing and executing partner enablement programs.
• Strong knowledge of and ability to interpret process for corporate real estate workflows, lease management platforms, and accounting solutions.
• Excellent communication, facilitation, and relationship-building skills.
• Analytical and detail-oriented, with strong organizational skills and the ability to multitask.
• Ability to work cross-functionally in a fast-paced, matrixed environment.
• Willingness to travel up to 25% as needed for partner engagement and events.
• Proven track record of commitment and success in previous employers.

Preferred Qualifications

• Post-graduate degree or advanced certifications (i.e. MBA, CPA)
• Experience with real estate technology platforms, lease administration software, and accounting systems.
• Familiarity with partner portals, CRM systems (e.g., Salesforce), and enablement platforms.
• Strategic thinker with a passion for learning and helping others succeed.
• Experience presenting complex solutions in an easy-to-understand manner.

What's in it for you?   
​When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.  
  

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  
• Life, legal, and supplementary insurance  
• Virtual and in person mental health counseling services for individuals and family  
• Commuter and parking benefits  
• 401(K) retirement plan with matching contributions  
• Employee stock purchase plan  
• Paid time off  
• Tuition reimbursement  
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) 
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups  
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

 
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.  

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing