Director, Operations

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

Looking for a position that makes you smile?

We're seeking a Director of Operations to join our growing team.

The Director of Operations is responsible for supporting a division comprised of multiple regions in pursuit of smooth operations, high levels of patient and team member satisfaction, and growth and profitability of the practice locations within the division. This role also plays a critical role in partnering with the Vice President of Operations in coordinating with support functions on their development of new initiatives and coordinating with Regional Managers to ensure smooth implementation to the local practice locations.

How you'll make us better:

• Coach, develop, and mentor Regional Managers
• Effectively partner with doctors in the division and with Regional Operations Doctors
• Lead strategic planning and decision making within division, and proactively bring ideas and proposals to leadership for review
• Serve as cultural leader in division and monitor and manage team morale
• Oversight of regional and practice location performance and operations, including daily, weekly, monthly and annual metrics
• Understand practice location staffing model and manage staffing levels effectively
• Ensure the ultimate patient experience is being delivered at each practice location
• Support the integration of new affiliations
• Support the implementation of new processes and initiatives by understanding the unique operational nuances of each practice location and ensuring efficient adoption of initiatives
• Review and support management of practice location schedules and doctor coverage

Your special skills:

• Problem solving skills with ability to find creative solutions
• Servant leadership mindset with strong coaching and conflict resolution skills
• Excellent time management skills with ability to multi-task and prioritize work

Prerequisites for success:

• Bachelor's degree
• Minimum of three years' experience in a multi-unit leadership role
• Experience in orthodontics/dental/healthcare industry preferred, but not required

We saved the best for last.

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Competitive salary plus Bonus Opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there's no such thing as "top of our game." We're always climbing higher — together. And as our business grows, there's plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization Apply today

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.