LTAC Admissions Liaison

Full time. 40 hrs/week. Monday - Friday.

The LTAC Admissions Liaison serves as the single point of contact for patients, families, referring facilities, and payers throughout the LTAC referral and admission process. The role builds and maintains strong relationships with hospital case managers, discharge planners, clinical social workers, and other key referral sources; conducts clinical/financial reviews; educates stakeholders on LTAC criteria and reimbursement; and coordinates a seamless transition of care into the LTAC setting.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Referral & Relationship Development

• Cultivate and sustain relationships with case management, discharge planners, clinical social workers, physicians, and other referral sources to ensure timely, appropriate LTAC referrals.
• Serve as the single, consistent point of contact to streamline communications and set clear expectations for the LTAC admission process.
• Provide ongoing education to referral sources on LTAC services, admission criteria, and payer requirements; maintain timely market intelligence to align programs with community need.

Patient/Family Engagement & Navigation

• Meet with patients and families to assess readiness for LTAC, explain the program and expected care plan, and address questions about criteria and reimbursement.
• Offer informal counseling, education, and social support; assist with appointment coordination and completion of required applications or paperwork.

Clinical & Financial Screening

• Perform eligibility screenings and/or clinical assessments to determine clinical appropriateness for LTAC care; document ADL and other functional needs as relevant.
• Coordinate clinical and financial reviews; accept patients on behalf of the facility after verifying clinical criteria and payer authorization requirements are met.
• Submit state pre-admission evaluations (e.g., PAE) and monitor results where applicable.

Payer Coordination

• Coordinate with insurers and utilization management to obtain authorizations; monitor insurance status and benefits during the stay to prevent denials or coverage gaps.
• Keep referral sources informed of authorization status, admission decisions, and discharge recommendations.

Transition of Care & Interdisciplinary Communication

• Facilitate nurse-to-nurse and provider-to-provider handoffs between referring facilities and the LTAC clinical team to ensure continuity of care.
• Coordinate the logistics of safe transfer/admission, including documentation, equipment needs, and schedule alignment with clinical teams.

Reporting, Documentation, & Quality

• Maintain accurate, complete records of all referrals, contacts, services, and outcomes to track pipeline and program performance.
• Prepare monthly reports on referral volume, acceptance/decline rates, turnaround times, and barriers; present to leadership with action plans.
• Participate in process improvement to enhance referral responsiveness, admission timeliness, and patient/family satisfaction.
• Attend required meetings; complete mandatory education and annual competencies within established timeframes; adhere to infection control, universal precautions, and regulatory standards.
• Travel to referring hospitals and physician offices as needed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Education & Experience

• Associate's degree or professional training in a health-related field required; Bachelor's preferred. RN/BSN or BSW/MSW strongly preferred.
• Minimum 3–5 years of relevant experience in acute/post-acute care, case management, utilization review, admissions, or similar.

Licensure/Certification (one or more preferred)

• Registered Nurse (RN) or Social Worker; Rehab disciplines (PT, OT, PTA, COTA) considered.
• Valid driver's license required for travel.

Knowledge, Skills & Abilities

• Strong working knowledge of hospital and post-acute workflows; ability to navigate complex systems and interdisciplinary teams.
• Exceptional interpersonal, verbal/written communication, and customer service skills; effective with individuals and groups.
• Proficient in Microsoft Office and EMR/CRM tools; able to build and deliver concise reports.
• Organized, self-directed, and solutions-oriented with strong analytical, problem-solving, and negotiation skills.

Working Conditions & Physical Demands

• Hybrid office/clinical environment with competing priorities and deadlines. Travel to referring hospitals and clinics required.
• Must meet the physical requirements necessary to perform core job functions (e.g., extended periods of walking/standing during facility visits).

Location: Beacon Health System · BPW Case Mgmt - LTAC

Schedule: Full-time, Day, Monday - Friday