Loan Agency Services, Associate I

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at  

Title:  Real Estate Loan Services, Assoicate I

Alter Domus is currently seeking a new Associate to join our Real Estate Loan Services team at our Chicago, IL or Carmel, IN office.

Position Overview

The Real Estate Loan Services team provides Loan Servicing for Commercial Loans, with an emphasis on Commercial Real Estate. This position is responsible for accurate recordkeeping and the execution of monthly servicing tasks, including the preparation and distribution of detailed reports, processing loan modifications, and ensuring precise data entry in servicing systems. The Associate will collaborate with clients and internal teams to maintain compliance and operational efficiency, contributing to the overall success of the loan servicing process.

Primary Responsibilities include, but are not limited to, the following:

• Calculate, prepare, and distribute comprehensive monthly servicing reports for commercial real estate loans, including detailed analyses of loan disbursements, repayments, payoff letters, amortization schedules, borrower billing statements, trial balance reports, and client invoices, ensuring accuracy and compliance.
• Assist in processing loan modifications, extensions, or restructures within the servicing systems, ensuring all documentation is complete, accurately entered, and compliant with internal policies.
• Review and process distributions and escrow payments via wire, ACH, or check, ensuring accuracy and timeliness.
• Ensure timely and accurate data entry into loan processing and customer systems, maintaining high standards of data integrity.
• Support the onboarding and review of new loans in the servicing system, as well as the onboarding of new clients, including the collection and verification of KYC documentation to ensure compliance with regulatory requirements.
• Conduct daily, weekly, and monthly reconciliations of accounts with bank records to ensure accuracy and promptly resolve any identified discrepancies.
• Perform loan documentation and collateral reviews.
• Utilize effective listening and communication skills to liaise with clients, internal Alter Domus teams, and external parties regarding the timeliness and accuracy of loan activity information, fostering strong relationships.
• Collaborate closely with Senior Associates to support daily processing activities and contribute to team objectives.

Client Service and Communication Skills:

• Exhibit a responsive, friendly, and proactive demeanor, fostering positive relationships with clients and colleagues to enhance overall team dynamics.
• Demonstrate the ability to quickly and independently grasp new concepts while effectively communicating insights and updates with team members and clients, ensuring alignment and collaboration.
• Possess strong organizational skills to efficiently manage multiple tasks and prioritize responsibilities, consistently meeting daily and monthly deadlines without compromising quality.
• Embrace a collaborative spirit to thrive in a dynamic team environment, actively participating in strategic initiatives and contributing innovative ideas to drive team success.
• Utilize sound judgment and problem-solving skills, demonstrating flexibility and adaptability to navigate challenges and achieve goals within tight deadlines.
• Exhibit exceptional attention to detail and a deadline-driven mindset, ensuring accuracy in all tasks and maintaining high standards of quality in loan servicing activities.

Experience, Education & Qualifications:

• Bachelor's degree in finance, accounting, business, economics, or a related field, or equivalent professional experience that demonstrates a solid understanding of financial principles and practices.
• Experience in commercial real estate loan servicing is preferred
• Strong research skills with the ability to independently analyze information and resolve problems effectively.
• Exceptional communication skills, enabling effective collaboration with internal teams and external clients, fostering strong relationships and ensuring clarity in all interactions.
• Proficiency in Microsoft Excel, with a strong aptitude for data entry and analysis in a high-volume environment, ensuring accuracy and efficiency in loan servicing tasks.
• A proven willingness to thrive in a deadline-driven environment, showcasing the ability to prioritize tasks and maintain high-quality standards under pressure.

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WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

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