Specialist II, Inbound Customer Service

About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career

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Summary
As an Inbound Customer Service Representative, you will be the voice of the company when customers call us with questions and matters regarding their account. You will assist customers by providing information about their account, fulfilling requests, and setting up payment arrangements.

Key Responsibilities

• Collect, document, and provide account related information accurately during phone interactions with customers and authorized 3rd parties
• Negotiate payment terms with customers to resolve account balances
• Maintain established levels of quality and efficiency
• Learn and adhere to federal laws and state regulations during phone interactions

Work Schedules

• Our contact center operates 8am-9pm (Mon-Thurs), 8am-7pm (Fri), and 9am-5pm (Sat & Sun)
• Customer Service Representatives will have a stable shift (does not vary week to week) resulting in 40 hours per week
• Shifts involving work hours after 6pm and weekends receive premium pay
• Examples of Current Shifts:
• Mon-Fri, 10:30am-7:00pm
• Mon-Fri, 9:00am-5:30pm
• Mon-Fri, 9:00am-6:00pm
• Mon-Fri, 8:30am-5:00pm
• Weekend Shift* Fri-Mon, Monday's & Friday's 8:00am-7:00pm, Sat & Sun 9:00am-5:00pm

Start Date: 11/10/2025

Training Period: 11/10/2025-11/28/2025

Training Schedule: 8:30am-5:30pm Monday-Friday

Skills & Qualifications

• Call center, sales, telemarketing, or customer service experience preferred but not required
• Payment negotiation experience preferred but not required
• Strong verbal communication skills
• Enthusiastic approach to assisting others
• Ability to remain professional, objective, and empathetic
• Ability to accurate and efficiently perform data entry
• Ability to navigate and use multiple systems simultaneously (Collections application, Microsoft Teams, Notepad, phone system workbench, etc.)

What We Offer

• Competitive Salary: Starting at $20.00-$21.00 per hour based on experience
• Monthly bonus: $600 on average with maximum potential of $1200 per month
• Eligible for Customer Service Representative leveling promotion as soon as 6 months
• Long term career growth - over 60% of all company openings are filled by internal promotion
• Annual merit increase based on performance
• Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions.
• On-site clinic with nurse practitioner
• Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.
• Safe Harbor 401k plan with company contributions up to 4.5%.
• Casual work environment
• On-site fitness center
• Company paid downtown parking worth up to $1000 annually
• Opportunities to give back to the community by participating in civic and charity events with colleagues.
• Employee Referral Bonus Program
• Dependent Scholarship Program
• Tuition reimbursement program of up to $5000 annually (some restrictions apply)
• Special awards, contests, and ad-hoc incentives
• Ability to work with phenomenal talent and friendly team of professionals

Educational Requirements

• High School Diploma or GED required

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.