Field Operations Supervisor

1 day ago

Las Vegas, Nevada, United States BioTouch Full time

The Field Operations Supervisor position will manage, train and oversee dispatch teams, confirm shift coverage and manage customer service.

Job Responsibilities
  • Manages day-to-day operations activity and teams, and ensures the department is reaching goals set forth by leadership.
  • Assists the Operations Manager/Director of Operations with communicating and explaining new directives, policies, or procedures to teams.
  • Assists Operations Manager/Director of Operations with improving customer service and satisfaction through policy and procedural changes.
  • Partners with operations team to solve and communicates active driver and client issues.
  • Escalates client and driver issues as necessary to Operations Manager/Director of Operations.
  • Proactively manages dispatch boards for coverage, OTP and scanning compliance and addresses gaps performance discrepancies in real time with dispatch and drivers.
  • Oversees shift changes and handoff including start/end of shift team meetings/communications.
  • Reviews, validates and sends client status reports proactively per client expectations.
  • Coordinates team schedule/support to ensure appropriate coverage for client activity.
  • Manages customer complaints and solves in real time.
  • Communicate driver compliance, training and reinforce performance standards.
  • Identify areas of driver shortages, overloaded drivers and additional TSA drivers.
  • Manage team performance and develop team members for successive responsibility.
  • Manage team schedules for coverage.
  • Other duties as assigned
Required Skills and Qualifications

ABILITIES REQUIRED:

  • Thorough understanding of practices, theories, and policies involved in logistics, transportation, business, and finance.
  • Excellent verbal and written communication and interpersonal skills.
  • Superior managerial and diplomacy skills.
  • Extremely proficient in Microsoft Office related software.
  • Excellent leadership, analytical, decision-making, and problem-solving skills.

QUALIFICATIONS:

  • College degree in Logistics, Business or other related field, preferred.
  • Extensive and diversified background with at least 3 years of related experience.

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