Multinational Zonal Lead

Who We Are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About The Role
The Multinational Zonal Leader is responsible for the overall management and performance of the U.S. Midwest Zone multinational portfolio.

• Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG's Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.
• Engage and partner with internal and external stakeholders to promote AIG Multinational's segmented value proposition to assigned Multinational segment, aligned with the Multinational end to end process and business model, product strategies and appetite, and the client's needs.
• Ensure the team effectively manages the design, development and execution of targeted multinational programs (including captive fronting), delivering within target service delivery standards and in alignment with AIG U.S. growth strategies.
• Support the Head of Multinational – North America, to expand AIG Multinational's presence across the U.S market by optimizing alignment, integration, adoption and execution of AIG's global multinational strategies, business plans, operating model and segmented value proposition(s).

This role reports directly to the Head of Multinational – North America.

How You Will Create An Impact

• Represent AIG as the central point of Multinational client and program management across the Midwest Zone.
• Manage assigned portfolio of Tier 1 and Tier 2 Multinational clients working in partnership with product and distribution to deliver service excellence.
• Lead all pre and post bind activities on assigned portfolio and embed core principles of end to end process.
• Ensure that all service level standards and performance metrics are met on assigned portfolio and improve multinational client experience as measured by client and broker survey results.
• Ensure Multinational service fee discipline and rate adequacy for assigned portfolio of accounts.
• Drive the execution of the Multinational strategy within the zone and establish and execute a regular business cadence with key zonal stakeholders in product and distribution.
• Represent Multinational and actively participate in regularly scheduled zonal management meetings to ensure alignment with zonal strategies.
• Develop multinational zonal business plan to improve management fundamentals, ensure alignment to goals and execution on strategy.
• Align with zonal product heads and distribution to support profitable growth strategies.
• Foster an environment where employees can grow and maximise their talent including appropriate training, career development, and succession planning.
• Adhere to Multinational audit and controls procedures and global fronting underwriting guidelines.
• Support broader zonal Multinational growth strategies, business development and thought leadership as appropriate.
• Provide Multinational subject matter expertise (SME) and training throughout the zone including the management of the Broker Academy training.
• Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
• Represent AIG at external industry events held in the zone.

What You'll Need To Succeed

• Client focused with significant experience of dealing with senior client personnel, risk managers and client board level representatives as well as senior colleagues, including Executive Leadership.
• Effective Team and People Manager, able to attract, engage, retain and develop a high performing team to meet current and future business needs with the ability to clearly articulate and execute plans.
• Ability to handle multiple priorities, organize work and meet tight deadlines and service standards.
• Ability to identify operational improvements and gain technical knowledge and experience to carry out those improvements.

• Must demonstrate a high level of proficiency in the following skills:

• Analytical

• Customer service
• Interpersonal
• Communication and PC skills
• Broker relationship management
• Negotiation
• People Management

Technical Skills/ Experience

• Strong technical knowledge of multinational programs with an intimate knowledge of territorial issues and the systems and processes that support multinational business.
• Experience / extensive knowledge in multiple lines of business - Commercial & Consumer
• Captive Reinsurance/ Global Fronting experience beneficial – ideally candidates have sufficient experience or potential to secure Global Fronting underwriting (captive insurance programs) authority
• Experience communicating directly with external parties, including large and/or multinational corporations
• 10 years + of insurance experience in a client & broker facing role (broker or company background)
• Knowledge of non-conventional insurance programs
• IT packages: MS Outlook, Excel and Word.
• Professional Insurance qualifications such as ACII, ARe, CPCU, ARM or equivalent qualifications are desirable

For positions based in Illinois, the base salary range is $125,000-$173,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. A summary of benefits can be viewed here: 2025 Benefits Summary .

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area
UW - Underwriting

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