Product Manager

1 day ago

Washington, Washington, D.C., United States Lumen Solutions Group Inc. Full time $80,000 - $120,000 per year

Job Title: Product Manager (Transportation or Customer Service Industry )
Job Location: Philadelphia, PA (Remote but Quarterly travel for PI Planning )
Job Type: 12+ Months Contract
Job Description:

  • Strong understanding of Product Management, User Experience Research, and Design Thinking methodologies.
  • Experience with governance, risk, regulatory oversight, and compliance.
  • Transportation or Customer Service Industry Experience.
  • Knowledge of IT, OT, Corporate tech, rail domain, or industrial technologies.
  • Demonstrated success applying User Experience Research and Design Thinking to drive product strategy.
  • Experience managing experiences for internal and external customers in a complex environment like a Customer Care Center at the intersection of advanced digital technology and person-to-person interactions

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