Patient Access and Communication Representative FT
1 week ago
PLEASE NOTE: St. Thomas Community Health Center will never ask you for sensitive and personal information before a job offer is made. Please do not share your social security number, date of birth, or banking information unless you have accepted a job offer.
ST. THOMAS COMMUNITY HEALTH CENTER
Patient Service Associate/ Operator Job Description
To provide personalized and service oriented assistance for patients/customers under the supervision of Clinic Manager and Team Leader. The Patient Service Associate implements all aspects of the clerical side of health care delivery to patients/customers. Maintain a positive work relationship with all staff members for the good of the patient/customer and institution. The employee should demonstrate the ability to provide care and service with individuals of all age groups. Demonstrates actions consistent with St. Thomas Community Health Center's Service Principles as duties are performed on a daily basis.
Minimum Qualifications
Education, Experience & Training:
High School diploma or equivalent.
2 Years Administrative Experience Preferred.
College Graduate Preferred.
Other Qualifications
Maintain confidentiality in matters related to co-workers and patients. Adhere to Professionalism with dress code/manners CPR Healthcare Provider certification.
Mandatory: Personable (for meeting/greeting patients/customers)
Computer literacy (Mainframe or PC)
Phone etiquette - handle heavy volume multi-line
Spelling/grammar aptitude
Good written/verbal communication skills
Set priorities/follow directions
Adjust to various demands
Preferred: Minimum typing speed 35 wpm
Effective Communication Skills
Cooperative Skills
Ability to work under pressure
Organizational Ability
Time Management
Problem-Solving Skills
Team Work
VI. This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of all duties and responsibilities. Contents are subject to change at management's discretion.
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