Customer Service Representative

1 week ago

Franklin, Ohio, United States Turtle and Hughes Full time $40,000 - $70,000 per year

Why Turtle?

At Turtle, we're redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey For over 100 years, we've built a reputation for innovation, excellence, and exceptional customer service—and we're just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what's possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that's making waves and empowering its people to do extraordinary things every single day

About the Role

The Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information. This position is Monday-Friday, 9am-6pm.

What You'll Do

  • Phone contact with customers
  • Scheduling customer returns
  • Processing refused orders
  • Resolving inbound receiving discrepancies
  • Assist with vendor problems
  • Coordinate office billing
  • Use knowledge of electrical products 
  • Complete sales and orders and manage payments

What You'll Bring

  • High School Diploma or equivalent
  • Experience in customer service
  • Microsoft Word and Excel experience preferred
  • Strong customer service skills
  • Pleasant phone demeanor
  • Ability to multi-task
  • Ability to be flexible  
  • Draft and respond to emails in a professional manner  

What We Offer

We offer a competitive benefits package that includes:

  • 401(k) plan
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid holidays
  • Vacation
  • Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation's largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

What To Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website or our LinkedIn: @Turtle.

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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