Multinational Service Consultant

Zurich is currently looking for an Multinational Service Consultant (Property) for our Multinational Operations Team in our Atlanta Office.

As a member of Zurich's Multinational Operation's Team you will enjoy the opportunity to fully apply and hone your communication and analytical skills. Specifically, you will consult with Account Teams to ensure the successful delivery of the Multinational Program servicing for complex accounts, including customer service requirements, service proposition and handling of various service delivery issues.

Our Multinational Service Consultant is responsible for: 

• Manage the Multinational Program servicing end to end for complex accounts and is the point of contact for customer onboarding of assigned accounts, with input into the development of customer specific, value added services for existing and new customers.
• Respond to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
• Create and implement the agreed service plan, including documented Service Level Agreement (SLA), and monitoring of the ongoing delivery of services.
• May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc.
• Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions.
• Maintain contact with prospects and/or customers to resolve complex problems.
• Evaluate loss potential due to Catastrophe, severity and/or frequency.
• Rate policies and check previously rated policies for proper rating.
• Assist in developing rates.
• Coordinate data entry submitted to the third-party vendor and perform quality checks on the entry before information is sent to the network.
• Business Travel, as required, up to 5%

Basic Qualifications: 

• Bachelors Degree and 4 or more years of experience in the Service Delivery area 
  OR 
• High School Diploma or Equivalent and 6 or more years of experience in the Service Delivery area 
  AND 
• Knowledge of domestic and Multinational regulatory requirements, and Multinational manuscript wording
• Knowledge of the business environment, finance, economics, reinsurance and fronting

Preferred Qualifications: 

• Knowledge of Commercial Property insurance
• Experience with Captive and Reinsurance programs
• Excellent communication skills
• Multi-lingual
• Ability to multi-task
• Strong time management and organizational skills
• Excellent analytical planning skills with ability to effectively manage changing priorities

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $64, $105,900.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Atlanta
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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