Patient Access Specialist

Job Title: Patient Access Specialist

Location: Plano, TX and Frisco, TX (Travel between locations)

Job Type: Full-Time (Monday–Friday, 8:00 AM – 5:00 PM)

Position Summary:

The Patient Access Specialist is a key member of our healthcare team, responsible for managing inbound and outbound calls related to appointment scheduling, registration, and referral management across multiple clinic sites and the Access Resource Center. This role ensures timely patient access to care, accurate data collection, and maximized reimbursement opportunities through efficient scheduling, registration, and payment collection processes.

Key Responsibilities:

Patient Communication & Scheduling:

• Deliver exceptional patient service by efficiently handling inbound and outbound calls using established protocols.
• Resolve patient needs or concerns promptly, applying AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) communication principles.
• Conduct phone interviews to collect and update patient demographics, insurance, and financial data; perform pre-registration as needed.
• Schedule appointments by selecting the appropriate provider, visit type, and location to expedite care and reduce no-show rates.

Registration & Billing Support:

• Register patients accurately in the system while maintaining compliance with regulatory requirements and ensuring clean billing.
• Collect copays, deductibles, coinsurance, and other out-of-pocket costs; reconcile cash drawers at shift end.
• Confirm referrals, pre-authorizations, and pre-certifications per insurance guidelines.
• Accurately assign or create Medical Record Numbers (MRN) to avoid duplicates and data entry errors.

Administrative & Team Support:

• Assist patients during check-in and check-out at clinics.
• Educate patients on privacy practices, rights and responsibilities, and assist with MyChart enrollment.
• Identify and escalate issues or trends requiring management attention.
• Maintain high-level scheduling support using standardized templates.
• Attend all required training, compliance, and safety sessions.
• Participate in mentoring and training peers and new staff.
• Perform additional duties as assigned.

Qualifications:

Required:

• High School Diploma, GED, or equivalent.
• Minimum 1 year of experience working with computer programs and/or applications.
• Occasional travel required between office locations.

Preferred:

• Associate's degree in a related field.
• Experience in patient registration, customer service, or call center environment.
• Previous experience in a healthcare setting.
• Bilingual (Spanish) preferred but not required.

Skills and Attributes:

• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and manage high call volumes efficiently.
• Proactive, team-oriented, and patient-focused.

Physical Requirements:

• Ability to sit for extended periods and use a computer/telephone for the majority of the workday.
• Capacity to handle repetitive tasks with accuracy.

Benefits:

• PTO (Paid Time Off)
• Paid Company Holidays
• 401K with company match
• Medical, Dental, and Vision insurance
• Company-paid Basic Life, Short-Term Disability (STD), and Long-Term Disability (LTD)
• Optional additional coverage available

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical Patient Registration: 3 years (Required)
• Medical scheduling: 2 years (Required)
• Medical Call Center: 2 years (Required)

Language:

• English and Spanish (Preferred)

Ability to Commute:

• Plano, TX Required)

Work Location: In person