Customer Support

1 week ago

Indianapolis, Indiana, United States Hi-Tech Systems Full time

HTS is a leader in the concrete flooring industry, our renowned line of quality concrete flooring products and equipment are utilized daily around the world and deliver consistency along with unparalleled reliability.

Our company is looking to fill an customer service / support position in our Indianapolis, IN office. HTS employees enjoy an array of benefits along with a team-oriented culture that celebrates individual and group achievement. The ideal candidate must be driven and possess a desire to deliver exceptional customer service and support. The ability to multi-task, communicate, and remain organized are essential to your success in this position.

Daily Responsibilities

· Support our customers and sales team with order entry, quoting and status updates

· Answer inbound phone calls

· Maintain an optimized customer database in our ERP system

· Enter daily orders into the ERP system

· Follow-up with customers on existing orders with order information

· Assist with preparing international shipping paperwork

Assist the warehouse by printing product labels

Arrange shipping for pallets and small package orders

Greet walk-in customers and assist them with order pick-ups

Desired Experience

· High school diploma or equivalent

· Sales or customer service experience

Experience working in a fast-paced customer centered environment

Desired Skills

· Multi-tasking ability a must

Be organized and detail oriented

· Excellent written and verbal communication

· Growth and goal oriented

· Be a good listener

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

People with a criminal record are encouraged to apply

Experience:

  • Sales: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Required)
  • Spanish (Preferred)

Shift availability:

  • Day Shift (Required)

Ability to Relocate:

  • Indianapolis, IN 46240: Relocate before starting work (Required)

Work Location: In person

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