Dispatcher West Palm Beach

1 week ago

West Palm Beach, Florida, United States TrustBridge, Inc. Full time
Overview

Trustbridge Hospice, a part of Empath Health, is seeking an organized and customer service focused Dispatcher to join our team in West Palm Beach. This position is onsite.

This entry level, full-time position works Thursday through Sunday, 9:30 a.m – 8:00 p.m., ensuring a seamless, empathetic experience for patients and families during one of life's most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

Responsibilities

What You'll Do:

  • Ensures deliveries, service calls and pick-ups are routed, dispatched and completed in a timely and quality manner. 
  • Appropriately coordinates with customer service personnel, healthcare providers, customers and multiple service level personnel.
  • Tracks the activity of each technician and provides status and ETA information when requested.
  • Maintaining the high standard of Durable Medical Equipment (DME) services we provide to our patients
  • Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.
Qualifications

Why Join Empath Health?

  • Fair, Competitive Pay: Your work has value, and we reward it.
  • Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
  • Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
  • Growth That Lasts: Advance through education, training, and tuition reimbursement.
  • A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You'll Need:

  • High school diploma or equivalent
  • 2 years prior dispatch experience preferred.
  • Knowledge of computers including Microsoft Word, Excel level 1, Email and some type of inventory software program.
  • Excellent organizational and multitasking skills.
  • Goal driven with demonstrated ability to manage tasks in a fast paced environment under minimal supervision.
  • Attention to detail with demonstrated ability to work within deadlines.

What You'll Find at Empath Health:

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.

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