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Lead Merchandise Associate

3 days ago

West Sacramento, California, United States Sacramento River Cats Full time

Job Summary

The Lead Merchandise Associate is a fan-facing leadership role responsible for supporting retail operations and delivering an elevated shopping experience at Sutter Health Park. Serving as a trusted floor leader, this position provides hands-on support to both fans and staff, helping ensure merchandise locations operate smoothly, team standards are upheld, and customer service remains consistently exceptional.

In this role, you will lead by example during game-day shifts by supporting Merchandise Associates, assisting with training and task delegation, and ensuring store readiness across team store and kiosk locations. You will help maintain operational consistency, address real-time challenges, and support daily retail functions, contributing to a fast-paced, high-energy environment where both fans and teammates have a seamless, positive experience.

Key Responsibilities

Fan Experience & Sales

  • Model exceptional customer service and serve as a point of escalation for fan questions or concerns.
  • Support team members with product knowledge, selling techniques, and service standards.
  • Assist with transactions, returns, and special requests requiring lead-level authorization.

Operational Leadership

  • Communicate priorities and help assign tasks to team members.
  • Assist with opening and closing procedures, store readiness, and end-of-night reporting.
  • Help oversee store recovery, merchandising standards, and sales floor presentation throughout the shift.
  • Help facilitate the setup and breakdown of team store and all retail kiosks.

Inventory & Stockroom Support

  • Support stockroom operations by overseeing organization, replenishment, and backstock accuracy.
  • Help train staff on inventory handling, labeling, and stockroom best practices.
  • Assist with inventory counts, audits, and tracking discrepancies as directed by retail leadership.

Training & Team Development

  • Provide on-the-floor coaching and support to new and current Merchandise Associates.
  • Lead by example, reinforcing customer service expectations, operational procedures, and brand standards.
  • Promote a positive, team-focused environment.

Qualifications

  • Friendly, approachable, and skilled at connecting with fans and staff.
  • Confident in handling escalated customer interactions calmly and professionally.
  • Strong communicator who can relay information clearly and effectively.
  • Organized, dependable, and proactive in a fast-paced environment.
  • Open to feedback, continuous learning, and helping others succeed.

Job & Physical Requirements

  • Ability to lift at least 40 lbs. and safely use ladders.
  • Comfortable working outdoors and around large crowds.
  • Ability to stand for extended periods of time.
  • Weekend, evening, holiday, and event availability.
  • Prior retail or customer service experience required; leadership experience preferred.

Compensation

This position is a part-time, hourly, non-exempt role with an expected pay of $17.90/hr.

The Sacramento River Cats are an equal opportunity employer. The Sacramento River Cats does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.