Assistant IT Manager

Title:
Assistant IT Manager

Status
: Salary

Location
: Onsite in Camden, SC

Position Summary
The Assistant IT Manager plays a critical role in supporting the IT infrastructure of a Federally Qualified Health Center (FQHC), ensuring that all systems operate efficiently and securely to support clinical and administrative functions. This individual will supervise system administrators and service desk technicians, oversee daily IT operations, and ensure compliance with healthcare regulations and best practices.

Duties And Responsibilities

• Team Leadership & Supervision
• Lead and manage a team of system administrators and service desk technicians.
• Provide mentorship, training, and performance evaluations to ensure high-quality support and system reliability.
• Coordinate staffing schedules and ensure adequate coverage for IT support across all locations.
• Systems & Infrastructure Management
• Oversee the maintenance, monitoring, and optimization of servers, networks, and other IT infrastructure.
• Ensure timely updates, patches, and backups of all systems.
• Collaborate with vendors and service providers to maintain hardware and software assets.
• Service Desk Operations
• Ensure prompt and effective resolution of IT support tickets and incidents.
• Monitor service desk metrics and implement improvements to enhance user satisfaction.
• Develop and maintain documentation for common issues and solutions.
• Compliance & Security
• Ensure IT systems comply with HIPAA, HITECH, and other relevant healthcare regulations.
• Support cybersecurity initiatives including access controls, threat monitoring, and incident response.
• Assist in audits and risk assessments related to IT systems and data security.
• Project Management & Strategic Support
• Assist in planning and executing IT projects, including system upgrades, migrations, and new technology implementations.
• Provide input on IT strategy and budgeting aligned with the FQHC's mission and growth.
• Collaborate with clinical and administrative departments to understand and support their technology needs.

Education

• Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred).
• Minimum of 5 years of experience in IT operations, with at least 2 years in a supervisory role.

Experience Required

• Experience in healthcare IT environments, preferably within an FQHC or similar setting.

Other Knowledge And Skills

• Strong leadership and team management skills.
• Proficiency in Windows Server, Active Directory, networking, and virtualization technologies.
• Familiarity with Electronic Health Record (EHR) systems and healthcare compliance standards.
• Excellent problem-solving, communication, and organizational skills.

Certifications
Professional Licensure: None required

Certification(s): None required

Benefits

• Monday to Friday
• Health, Dental and Vision Insurance
• up to $ of Tuition Reimbursement every year after 1st year of employment
• 403B Retirement & Company matching up to 8%
• Paid Time Off
• Holiday Pay (eligible from day 1)
• Long Term Disability
• Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient.
• Build not Blame – Focusing first on finding fault with the process rather than the person.
• Integrity and Honesty – F ostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers.
• Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description.
• Culturally Sensitive – Always working toward increasing one's ability to understand, communicate with, effectively interact, and care for people across cultures, while having an acute awareness of one's own culture.

We are an equal opportunity employer and value
diversity.