Records Management Lead

Under the direction of the Manager, this position coordinates workflow activities of the unit to ensure services are delivered reliably, professionally, and that services meet the quality expectations of our customers in support of department and division activities.  

• Coordinates activities of the work unit to achieve established goals and objectives, including: monitors, tracks, and reports workflow and unit's performance; provides systems support for technical functions as required; serves as first level support and liaison for the contracted vendor records program. Handles the annual destruction of off-site storage records for the enterprise and the routine in-house document destruction. Responsible for fiscal oversite including timely processing of invoices, purchase requests, and tracking purchase order  balances. Prepares and uploads monthly general ledger vendor invoices to meet month-end deadlines.
• Assists the manager by overseeing staff performance, provides input on progress reviews and performance goals; serves as department timekeeper; tracking  absences, vacations, and various time off. Produces necessary reports and assists manager in overseeing staff compliance to Code of Ethics and all other policies of the bank, division, and department. Serves as Reg-U Administrator and Primary Business Recovery Leader for the department. Responsible for the timely and effective management of necessary Human Resources forms and documents for department staff.
• Serves as primary vendor contact for the department maintaining the vendor contracts, invoices, agreements, and other related documents. Responsible for ordering office and equipment supplies and arranging for any maintanence servicing.  Assists in bi-annual internal audit exams including responses to audit observations or findings and required post audit activities.  
• Responsible for communicating with other business units, internal customers, technical support staff, and service representatives to ensure uninterrupted workflow. Learns, trains, operates and services computer equipment such as scanning equipment and system printers. Performs duties of team members in the event staffing levels are insufficient to meet production deadlines.
• Performs all other miscellaneous responsibilities and duties as assigned.

• Education: High school diploma or GED with post-high school education from an accredited institution or equivalent work experience.
• Experience: Minimum 7 years of relevant work experience.
• Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, PowerPoint, Excel, and Word) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after initial training period.
• Other Job Qualifications: Demonstrated verbal and written communication and active listening skills. Must be detail oriented, organized, able to meet deadlines and handle multiple changing priorities. Projects positive, professional presence, and promotes teamwork. Effective and efficient team player with excellent interpersonal skills. Able to work independently with minimal supervision. May require lifting documents up to 30 lbs. Must be able to work evenings, weekends and holidays, as necessary or assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans.  For Bank of Hawaii's full EEO statement, please visit