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Patient Services Representative

2 weeks ago

Mount Laurel, New Jersey, United States Lumexa Imaging Full time


Company Overview
Since 1938, South Jersey Radiology Associates (SJRA) has been the region's premier, physician led medical imaging provider in South Jersey. Our highly-experienced team of 58 board-certified, subspecialized radiologists - including body imagers, interventional radiologists, musculoskeletal imagers, nuclear medicine radiologists, and women's imagers - interpret all radiology studies, from standard X-rays to the most complex procedures, across 16 clinical locations. SJRA is recognized as the region's first Diagnostic Imaging Center of Excellence and Comprehensive Breast Imaging Center by the American College of Radiology.

Job Description

Schedule: Monday to Friday 7:15 am to 3:45 pm with a Saturday rotation every 4 weeks 7:30 am to 12:00 pm (shift differential will apply on weekends).

Location: Mt. Laurel, NJ

The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures at the front desk.   The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.  

 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use 
  • Achieve accurate and complete data entry of each patient 
  • Check insurance eligibility
  • Calculate deductibles and coinsurances
  • Collect and post co-pays, coinsurances and balances
  • Daily data entry/computer work
  • Keep accurate journal sheets of all payments posted
  • Schedule appointments. Explain studies, procedures and preps to patients 
  • Answer the telephone, fax reports, request and release images 
  • Contact referring physician offices as needed
  • Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
  • Print and/or scan documents into patient accounts
  • Keep the work area stocked, orderly and clean
  • Release images to patients when necessary
  • Communicate information to radiologists, technologists, patients and referring physician office
  • Regular attendance
  • Punctuality and regular attendance 
  • All other duties as assigned 
QUALIFICATIONS
  • Experience in an administrative healthcare position preferred
  • Good computer skills, proficient keyboarding and data entry skills
  • Working knowledge of insurance and billing functions a plus 
  • Knowledge of medical terminology and anatomy a plus 
  • Excellent communication skills
  • High school diploma or equivalent
  • Detail oriented and ability to multitask in a busy work environment 
  • Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
  • Ability to communicate verbally and in writing with patients, their family members and coworkers
Physical Demands of the Position – The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.

Working Conditions – The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients' family members, coworkers and vendors.

Benefits (Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed below)

  • Career Growth: We support and encourage all employees to advance their careers through internal promotion in the organization. We offer the Technologist Advancement Academy (TAA), a cross training program is designed to help our employees to pursue registry in other modalities (MRI, CT, Mammography). It allows you to advance your career during working hours while still being paid. Our program includes a dedicated trainer and online training through simulations.
  • Medical Insurance: We partner with a leading healthcare provider to offer three competitive medical plans for employees to select from based on their individual healthcare needs.  
  • Dental Insurance: South Jersey Radiology has worked with a leading healthcare provider to design a dental plan that is a step above most in the market today, offering the largest network of providers in the country and orthodontia coverage with no age limit
  • Vision Insurance: We are proud to offer competitive and affordable vision coverage to our team.
  • Life Insurance: We provide life insurance coverage at no cost to the employee and offer additional voluntary coverage.
  • Paid Time Off: We offer 18 days and holidays when you start with South Jersey Radiology. More time off is earned as you stay with the team
  • 401(K): SJRA is proud to offer a 401(k) plan with Safe Harbor and Profit Sharing contributions.
  • Teladoc: Affordable convenient option for treating all your medical conditions, it allows you to talk to a doctor anytime anywhere by phone or video consult.
  • Employee and family discount: Several radiology studies (scans) are fully covered for employees and eligible household members simply be being part of the SJRA family.
  • Short & Long Term Disability: For those unexpected life events we offer voluntary short and long term disability insurance through The Hartford. Maternity leave is covered by short term disability.

About Lumexa Imaging

Lumexa Imaging is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 3,100 team members and 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. South Jersey Radiology Associates (SJRA) established a partnership with Lumexa Imaging in 2022 to innovate patient care, accessing their best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.

South Jersey Radiology Associates (SJRA) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation or any other unlawful factor.