Logistics Account Manager

Logistics Account Manager - Decatur, IL

Decatur

IL - Illinois

Logistics, Transportation,Warehousing, Supply Chain

Job Description

Logistics Account Manager – ADM Logistics – Decatur, IL

This is an exempt level position.

Position Summary:

The Account Manager position for ADM Logistics will act as the primary point of contact for their customer accounts. This position will be responsible for the day to day operations with each of their customer accounts to ensure their transportation needs are met on their customer's timeline. This position will own all aspects of accounts brought on by the Sales Team and work with them to ensure their accounts have everything they need from our group. They will manage each load from pickup to delivery, enter new loads into our TMS system (McLeod TMS), rate new shipment requests, and work to profitably grow each existing customer handed down from the Sales group. This position will be measured by customer revenue / profit numbers, load count, and set communication metrics. The Account Manager position will report to the Senior Sales Manager and be based at our Decatur, IL North American Headquarters.

Job Responsibilities:

• Lead day-to-day customer operations, while working with Sales and Carrier Teams.
• Work with Sales Team to onboard new customer accounts
• Manage each customer's shipment from start to finish
• Understand customer's business and utilize knowledge and resources to provide customized solutions to each account
• Address and support customer challenges, opportunities and threats while considering their tolerance for transit time, cost, risk and market conditions
• Own all aspects of the customer relationship, acting as the primary point of contact, and manage customer's logistics needs including rate quotations, order management, and customer reports
• Elicit customer feedback to help guide future product and service offerings
• Train additional team members, as necessary
• Logistics consulting and cost reductions
• Track and report trends in customer accounts to management, including revenue and load count reports
• Development and tracking of key performance indicators and metrics
• Establish and meet individual goals and objectives relating to all aspect of the position
• Participate in department sales and operational meetings
• Completion of customer tracking reports
• Track and trace shipments
• Enter orders and quotes
• Quoting customer business

Job Requirements:

• Excellent verbal communication skills with emphasis on email / telephone communications
• Ability to work on the customer's schedules and timelines
• Quick communication.
• Strong organizational skills and attention to detail
• Aggressive self-starter with keen negotiation skills in order to be successful in this role
• Knowledge of brokerage, third party logistics and freight forwarding is helpful
• Previous account management or sales experience is strongly preferred
• Proficient in Microsoft Office applications such as, Word, Outlook, Excel and PowerPoint is required
• Knowledge of OPGO / APGO / A0GO is helpful
• A college degree is preferred
• Ability to build strong internal and external relationships
• Ability to work alone or in a team environment

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:102156BR

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$63, $116,400.00

Salaried Incentive Plan

The total compensation package for this position will also include annual bonus

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness
   – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness
   – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
• Mental and social wellness
   – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more