Help Desk Engineer

We are trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world. Our services include mergers and acquisitions advisory, private funds and capital markets advisory, and valuation and fairness opinions. As one tightly integrated team of more than 1,000 professionals across 15 countries, we offer an unmatched perspective on the global private capital markets, backed by superb execution and a deep commitment to client success. With extensive industry knowledge and relationships, timely market intelligence and strategic insights, we forge deep, productive client relationships that endure for decades. Learn more at

At Lincoln International, we know that the success of our global organization is a direct outcome of the strength of our people. We encourage diversity of thought and create talent density by attracting, retaining and engaging high performers from all demographics, backgrounds and perspectives. We value diversity, equity and inclusion as a catalyst to foster innovation and creative problem solving, access the best candidates and adapt to a highly dynamic, competitive environment. We know that employing a diverse team and valuing the unique perspectives of our people allows us to better understand and serve the needs of our clients.

Lincoln International is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage you to read more about our commitment to diversity and Environmental, Social & Governance (ESG) efforts.

Lincoln International follows a hybrid work structure with an emphasis on in office collaboration.

Our employees work in our offices Monday through Thursday each week, with the option to work remotely or from the office on Fridays.

Duties & Responsibilities:

The Help Desk Engineer position at Lincoln International provides an excellent opportunity to work in a demanding and dynamic IT environment. A Help Desk Engineer at Lincoln International will be given the opportunity to hone their PC hardware and software troubleshooting skills while gaining experience with advanced technical challenges of a multi-office international network.  The Help Desk Engineer will serve as the help desk for Lincoln International employees and provide day to day maintenance and support of all end user systems including Windows based notebook and desktop PCs, telephones, mobile devices (iPhone/iPad/Android/etc.), and a variety of other software and business systems.

Key responsibilities include the following:

• 1st call help desk support for approximately 1,200 employees across multiple offices
• Troubleshoot and repair hardware and software
• Configure and deploy new hardware and software
• Interface with technical support from vendors and suppliers
• Provide support to IT management
• Oversees and upkeeps all audio visual equipment in managed spaces
• Ensures that AV systems have the latest firmware and software installed, updating as necessary
• Help Desk Engineer will participate in an on-call rotation to provide 24x7 support.
• Working hours are 9am to 6pm M-F

The firm offers a unique, flexible culture that rewards initiative and will allow the Help Desk Engineer to take on additional challenges as they are capable.

The following factors differentiate the Help Desk Engineer position at Lincoln International:

• Responsibilities are limited only by ability rather than by a formal job description
• Direct exposure to a variety of complex systems
• Opportunity to be a contributor to long term system design and development

The above responsibilities describe the general responsibilities for this role and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

Qualifications:

The Help Desk Engineer position at Lincoln International is challenging, offers an excellent learning experience and provides a solid foundation upon which an individual can build a future IT career. Interested candidates should meet the following requirements:

• Minimum 0-2 years of work experience
• A successful Help Desk Engineer is self-motivated, can manage multiple tasks and deadlines in a fast-paced environment, and is detail oriented
• Strong writing and verbal communication skills
• Must demonstrate strong analytical and troubleshooting skills
• Should have a degree in MIS or significant related experience
• Experience with Crestron, Zoom and current AV technology preferred
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability

Additional Information:

Lincoln International is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.

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The salary range for this role is $75,000-$85,000 on an annual basis. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in New York City. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, revenue-based metrics, and business or organizational needs.  

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits to eligible employees.

You can apply for this role through LinkedIn or Lincoln's Company Page, or through Lincoln's Internal Jobs Board if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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