Youth Services Supervisor

Department: Downtown Newark-Youth Services

Reports To: Library Operations Manager

Job Classification: Supervisors-MLS; Full-Time Staff Member, 37.5 hours/week; Non-Exempt; Salary Range: $26.00-$45.50/hour; Fringe Benefit Eligible; OPERS Retirement

Position Open Until Filled

*Schedule will include days, late shifts, and Saturdays.

Job Summary: The Youth Services Supervisor manages the Youth Services Department at the Downtown Newark location and performs a variety of duties as they relate to the department's day-to-day service to children and teen readers and plans and presents programs and services.

Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times.

Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices.

Essential Duties:

• Supervises and performs all duties associated with youth services at the Downtown Newark location (i.e. collection development, programming, creating displays and promotions, weeding, etc.)
• Provides regular supervision and feedback to ensure that staff adhere to positive child and youth development principles and adopt best practices.
• Intervenes where staff are not complying with child development standards and library values, procedures, and policies.
• Provides exemplary customer service by answering directional and reference questions, providing reader's advisory services, locating materials, processing hold requests, monitoring behavior of library customers, and ensuring that the library is neat and orderly.
• Performs clerical duties common to a library environment such as issuing library cards, collecting of lost item fines, answering telephone, renewing materials, etc.
• Initiates Inter-library loan requests by verifying materials not in library consortium and placing request.
• Facilitates and encourages professional development opportunities for Youth Services staff.
• Facilitates department participation in signature events and community collaborations.
• Instructs and assists customers in how to use Public Access Catalog terminal and other Library equipment.
• Participates in Downtown Newark Youth Services long-range planning, departmental goal-setting, collection development, and development and implementation of policies and procedures.
• Evaluates Downtown Newark equipment, materials, services, programs, procedures, and recommends purchases and changes to the Deputy Director.
• Identifies library needs in the Downtown Newark community as it relates to youth services and program needs.
• Plans and conducts outreach activities with local schools in the Downtown Newark area; visits classrooms to promote activities.
• Identifies and analyzes local emerging community issues, needs, and interests to determine departmental programming direction.
• Directly coordinates departmental youth services programming at Downtown Newark.
• Inputs department programming information into the Library's online program calendar and composes engaging descriptions.
• Compiles information and statistics and prepare and submit reports to the Public Services Manager-Downtown Newark (i.e. database statistics, reference statistics, etc.).
• Participates in department staff hiring, evaluation, and train staff how to perform duties according to standardized procedures and follow and implement Library policy.
• Participates in training new hires that are going through the Onboarding Program.
• Delegates tasks among department staff members, approves vacation schedules, and verifies staff payroll time sheets.
• Ensures staff duties are performed properly and in a timely manner.
• Informs staff of Library policy and procedures, provides direction, and problem-solving.
• Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures.
• Prepares signage and other departmental marketing materials according to Library guidelines and standards.
• Communicates with vendors and resolves problems.
• Prepares for opening and closing by turning on/off lights and equipment.
• All other duties as needed or as assigned.