Front Desk Receptionist
3 days ago
Job Summary
We are a busy and fast-paced medical clinic seeking a friendly, professional, and highly organized Medical Office Receptionist to join our team. The ideal candidate will have excellent customer service skills, communication skills, a strong work ethic, and the ability to work efficiently in a fast-paced environment. Prior knowledge and experience of dealing with medical insurance and Electronic Medical Records systems strongly preferred. The position offers an engaging environment where attention to detail and effective communication are essential.
This role requires flexibility, including early morning shifts starting at 7 AM, occasionally staying still 6PM and a weekend shift once a month.
Responsibilities
- Greet and check in patients in a friendly and professional manner
- Verify patient information, insurance verification and accurate data entry
- Manage patient flow, ensuring timely check in and check out
- Collect and process co-pay/deductibles and co-insurance at check in and check out
- Discuss balances with patient and collect monies owed
- Handle correspondence via email and phone support, demonstrating excellent phone etiquette
- Answer the phones, screen calls, and direct inquiries appropriately
- Schedule appointments
- Perform data entry, filing, and document proofreading to ensure accuracy
- Ensure patient confidentiality in compliance with HIPAA regulations
- Support medical staff with various clerical tasks as needed
- Handle patient concerns with professionalism and empathy
- Ensure the front desk area remains tidy and welcoming at all times
Skills and Qualifications:
- Previous experience as a receptionist or in a fast pace customer service role (medical office experience is a plus)
- Strong organizational skills with the ability to multitask in a fast-pace environment
- Excellent written and verbal communication skills; phone etiquette is essential
- Typing speed with high accuracy for data entry tasks
- Attention to detail for proofreading documents and maintaining records
- Customer service orientation with a friendly demeanor
- Knowledge of medical or dental receptionist duties is advantageous but not required
- Flexibility to work early mornings (7am), close (6pm) and weekends as needed
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 37 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
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